Jeg forsøger at åbne en klage for udbetalinger, der stadig afventer fra 20bet, men jeg kan ikke åbne den. Men 20 bet efter bekræftelse af, at KYC-proceduren er godkendt, ønsker ikke at godkende mine udbetalinger og lader dem afvente. Jeg har bedt om en forklaring flere gange, og de siger fortsat, at de står i køen og skal tjekkes. Men hvad skal de stadig tjekke om alle mine dokumenter inklusive selfie med ID allerede er godkendt??
Anyone that can help me with s claim with 20bet?
Hello,
Don't worry, I'll try to reply to all your concerns. Let us start with the complaint itself: do you have any issues submitting a complaint? If so, we really need to see the problem, preferably in the form of a screenshot showing the issue, the website's full URL, and also your IP address - this is best to be sent at [email protected].
Along with that, please try to submit the complaint by using a different device or browser, clearing all caches and temporary files + cookies, or try the incognito mode.
If it all fails, we will provide you wit an email address which we only use as the last option.
Now to the withdrawal problem. When you say they do not want approve your request, does it mean you have received an explanation? If so, please tell us what is stated there.
It is also important to explain for how long you have been trying to withdraw the money, because we allow the casino to finalize the KYC and payout the money within 14 full days. Let me follow up with a series of questions:
When did you submit the withdrawal, request?
When did the KYC start?
Are you in touch with the support?
Are you familiar with any other details concerning your withdrawal?
Please let us know about everything mentioned above, so we can help you. 🙏
Mange tak efter utallige insisteren på de godkendte tilbagetrækningen
That is great you have recieved your money.
So, how long was the waiting in total?
Hej, jeg har forsøgt at hæve mine penge fra 20bet i en uge nu. Kan nogen venligst hjælpe mig? Jeg har allerede forsøgt 12 gange at hæve €3.050, og de bliver ved med at afvise mig og beder mig fremlægge nye dokumenter, såsom kontoudtog for ting, der ikke har noget at gøre med neyc-siden osv.
Hi, according to what you describe you are going through verification. It's a process that has to be successful in order for you to withdraw the money. The bank statement is a common document that casinos ask for, so what's the problem? The casino doesn't accept document you provide?
De har bedt mig om en masse ting og bliver ved med at afvise mine hævninger. Upload venligst bevis fra Revolut X-appen på, at midlerne blev overført fra kryptovaluta. Angiv venligst et skærmbillede af desktopversionen, der tydeligt viser dit for- og efternavn. Det er det sidste, jeg har gjort, og jeg sender dem alt, og de sender mig den samme besked igen.
How long is this verification and sending of the same documents taking?
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