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4 deposit orders pending from 3 months

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1 år siden
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1 år siden
gbdk

Hi casino guru i have using bc game account . I have 4 deposit orders pending from 3 months and customer support service is saying they can't investigate and they are not giving other option . From deposit date continuously i m contacted with bc support team and they said everyday we raised ticket after they said me merchant not received money. I contacted with my bank support team also they said payment successfully paid to merchant account and they asking for merchant bank statements as a proof for refund and bc support team clearly refused please my total deposit orders amount is 13k INR . Please help me . I already sent emails also to bc support nobody answering and i got one email from bc support they said for deposit issue contact customer service ..

Indlæg af ss891132 er blevet skjult
Årsag: Sensitive information
ss891132
1 år siden
gbdk

Hello there.

Please avoid sharing such information on any public forum, as it may be really dangerous and you can easily get scammed, to tell you the truth.

That is why I will now hide this post to avoid such a situation.

I can see that our complaint team is already working on your complaint and will do everything possible to get it solved.

Please be patient and mind the timer on your complaint.

Romi
1 år siden
gbdk

Thankyou but I already sent all details and again i m sharing

ss891132
1 år siden
gbdk

Okay, and did you send Petronela what she asked for in an email or what? Because I see the same answer in the complaint as here. 🤷‍♂️

Jaro
1 år siden
gbdk

Yes not email sending here again

Jaro
1 år siden
gbdk

Pdf here no option to send

ss891132
1 år siden
gbdk

Well I see you let her know, then you should probably use her email there it won't be a problem to send the pdf. Anyway, if she knows about it, I believe she will try to help you to send what is needed for her. So watch what she writes you next. 🙂

Jaro
1 år siden
gbdk

Okkk i already sent email to petronela.k@casino.guru from ss891132@gmail.com this email

Jaro
1 år siden
gbdk

file

See already sent email to petronela.k@casino.guru

Sooo they are not providing transaction id details of 25 December pending deposit order on bc.game application. Soo i just sent with transaction order id and payment proof receipt only

Redigeret
ss891132
1 år siden
gbdk

Well, you did the right thing by sending it to her, so wait what Petronela will write to you and what the next step will be. 

Jaro
1 år siden
gbdk

I sent already now

Jaro
1 år siden
gbdk

See file

ss891132
1 år siden
gbdk

I am sure Petronela will inform you about any next steps as soon as possible.

Romi
1 år siden
indkgb

Ok

Automatisk oversættelse:
ss891132
1 år siden
gbdk

Hey!

Did you manage to provide the video including the bank statement in question? No intentions to scare you, but the complaint will end without that. So, if not, consider that to be a kid reminder. 🙏

Radka
1 år siden
gbdk

Yes i already provided pdf and video statement

ss891132
1 år siden
gbdk

I saw that you sent it to email, so let's wait again if everything will be fine and what will be the next procedure.

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