6.75 BTC locked by BiggerZ Casino

I’m posting this because I’m still trying to get a clear explanation about what happened to my BiggerZ account and the approximately 6.75 BTC that remained in it.

Before this happned, my KYC had been completed and approved, and I had already made successful withdrawals from the account. Everything seemed normal.

After a significant win, I started requesting withdrawals. I contacted BiggerZ support and was told that my daily withdrawal limit was $10,000, which was around 0.15 BTC based on the Bitcoin price at the time.

I was also told to make my withdrawal requests around that amount, so I followed the instructions I was given.

Several withdrawals were processed without any issue. Then, suddenly, the withdrawals stopped.

I still had approximately 6.75 BTC in my account.

I contacted support to find out what was happening and followed up several times because I wanted to understand how the remaining balance would be handled. Eventualy, my acct was closed.

That left me with several questions.

If I was following the withdrawal process BiggerZ support had given me, why did the withdrawals suddenly stop?

If there was an issue with my account, why wasn’t I informed before I continued making the requests?

And most importantly, what happened to the remaining 6.75 BTC?

I would like BiggerZ to clarify:

1. What withdrawal limit was applied to my account?

2. Did support instruct me to submit withdrawals of around 0.15 BTC?

3. Were my requests made according to those instructions?

4. What caused the withdrawals to stop?

5. Why was my account closed?

6. What specific rule or term applies to the remaining 6.75 BTC?

7. Why was the remaining balance not processed?

After I couldn't resolve the matter directly with BiggerZ, I took the complaint to Casino Guru. The complaint remains unresolved.

Casino Guru complaint:

casino.guru/complaints/biggerz-casino-player-s-withdrawal-has-been-delayed-1

I have kept screenshots, conversations, withdrawal records and other relevant information relating to the case. I’ve also shared the available evidence here:

imgur.com/a/vWFhPD0

I’m not posting this expecting everyone to automatically take my side. I’m simply sharing what happened from my perspective and asking BiggerZ to explain its side as well.

If there is a specific reason the remaining balance could not be processed, I want to know what it is. If a particular rule applies to my account, I want to know which rule. And if there is information supporting the account closure, I would like that explained too.

There is approximatly 6.75 BTC involved, so I believe it’s reasonable for me to ask for a clear explanation.

BiggerZ, I’m giving you the opportunity to explain your side.

Why did my withdrawals stop, why was my account closed, and what happened to the remaining balance?

Hello, I have to admit that I do not fully understand the situation with the complaint. It's because you said that "Why did my withdrawals stop, why was my account closed, and what happened to the remaining balance?" or "I have kept screenshots, conversations, withdrawal records and other relevant information relating to the case. I’ve also shared the available evidence here:"

However, the complaint was posted by a player from Montenegro on a completely different account. I'm not saying it's more important than the awareness you aim to raise, but I would be surprised to see any response from the casino here on the forum under those circumstances.

https://casino.guru/complaints/biggerz-casino-player-s-withdrawal-has-been-delayed-1

"The player from Montenegro won €245,000 but faced withdrawal issues after passing the KYC process. Since late April, he had not received any funds despite a balance of €360,000, with withdrawal limits imposed. He confirmed the winnings were from real money, used the same withdrawal method as before, and showed that all withdrawals since 5 April remained pending; the casino later closed his account. We contacted the casino repeatedly, but it only gave a vague internal review update and no supporting evidence or clear explanation. As no further response or relevant details were provided, we closed the complaint as unresolved, which negatively affected the casino’s rating."

May I know what seems to be missing on my end, please?

In any case, do you think the person noticed the suggestion mentioned in the complaint?

"There is one more option for how you can try to resolve your issue or speed up the process - I recommend you contact the gaming authority the casino is regulated by Anjouan and submit a complaint directly to them. You can find more about their complaint resolution process HERE, and general information regarding complaint processes with regulators HERE."

It could be worth pursuing. What do you think?