Warning: Astrozino24 confiscated my €3246.99 winnings

SilverB01

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Sverige

6 måneder siden

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Hi everyone,

I wanted to share my experience with Astrozino24.com (Astrozino Casino).

I deposited via Paysafe.

My account was fully verified (KYC completed).

I won €3246.99 and requested a withdrawal.

The casino cancelled it, removed my winnings, and left only €115.

They accuse me of "VPN use or fraud" without showing any proof.

I have already opened a complaint with Casino Guru, AskGamblers, and Casinomeister, and reported them to Paysafe.

⚠️ Please be careful – this casino is not paying and just repeats "decision is final" in live chat before closing it.

Has anyone else had the same experience with Astrozino24 or other casinos operated by Famagousta B.V.?

SilverB01

Sølv

Sverige

6 måneder siden

Original

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Jeg har virkelig brug for hjælp fra Casino Guru, tak.

Vi har den samme sag i gang med det samme problem for en anden spiller:

Astrozino Casino - Spillerens gevinster er blevet konfiskeret.

https://casino.guru/sv/klagomal/astrozino-casino-spelarens-vinster-har-konfiskerats

Automatisk oversættelse:

Romi

SilverB01

Community & Complaints Administrator

SilverB01

6 måneder siden

Original

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I am really sorry for your experience at this casino.

Our data team has already prepared the full review of it, and soon it will be published on our website. I can already tell you that their safety index is very low, though, and it doesn't look good at all.

Your complaint is being processed, but to tell you the truth, it probably won't go far, as it only contains sports betting issues, as you said.

You will surely be informed about any next steps soon, though.

SilverB01

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Sverige

6 måneder siden

Original

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I want to make it absolutely clear:

I have never used a VPN in my life, and the casino cannot prove otherwise because it simply did not happen.

My account was fully verified (KYC approved), and I even received confirmation emails from the casino.

I deposited around €600–800 of my own money and never accepted any bonuses.

I requested a withdrawal of €500 (the maximum allowed), planning to make additional requests once the first was processed.

Instead of paying me, the casino cancelled my withdrawal and confiscated not only my winnings of €3,246.99 but also my deposits.

The casino is making accusations without any evidence. This is confiscation without proof and a clear violation of consumer rights.

I kindly ask Casino Guru to consider this very seriously. I have respected all rules, yet the casino has removed both my legitimate winnings and my deposits without showing a single piece of evidence.

SilverB01

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Sverige

6 måneder siden

Original

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I also want to add some important points that show this is not just about "sports betting issues":

I can still log in to my account, which proves the casino has not banned me for fraud or any serious violation.

I can provide my full betting history, which clearly shows both winning and losing bets. Many bets are losses, proving I was playing normally and not abusing the system in any way.

The casino confiscated not only my winnings (€3,246.99) but also my own deposits (around €600–800).

This is not only about sports betting, it is about unjustified confiscation without evidence. I followed all the rules, my KYC was approved, and yet both my deposits and winnings were taken away.

Romi

SilverB01

Community & Complaints Administrator

SilverB01

6 måneder siden

Original

Oversættelse

Be sure that our complaint team will do everything possible, everything we can, really.

The thing is that we are unsure when we see casinos with such a low safety index because we don't know if they will communicate with us, you know.

SilverB01

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Sverige

6 måneder siden

Original

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Thanks so much!

the possitive is is you check on this forum:

https://casino.guru/sv/klagomal/astrozino-casino-spelarens-vinster-har-konfiskerats

Peter from Casino Guru reply:

Dear saracox1971, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

So direct contact with Astrozino we have right now. They won't get away with this.

Regards

Romi

SilverB01

Community & Complaints Administrator

SilverB01

6 måneder siden

Original

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Hopefully it will be so.

Gez85

Sølv

Sverige

6 måneder siden

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Bro!! Hold dig til svenske casinoer. Det er fuldstændig umuligt at få penge ud af disse udenlandske casinoer. De udsætter tingene, lyver og manipulerer. Man spiller stort set som om man spiller med rigtige penge.

Automatisk oversættelse:

SilverB01

Sølv

Sverige

6 måneder siden

Original

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Thanks so much bro! I decided to stop gambling. I did block my self. Iam so done with that gambling now.

I just want my money back atleast my deposits atleast and ofcourse my winning lets see how this will play out.

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Warning: Astrozino24 confiscated my €3246.99 winnings

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