Anjouan Gaming Authority

Hi everyone,

I submitted a complaint to Anjouan Gaming Authority almost one month ago. I didn't receive any conformation email from them.

They give casino up to 30 days to reply.

So, do you know what I need to do if I'll not receive any email after 30 days? Do I need feel a complaint form again or how to contact them and ask about my case?

Hello,

To me, it seems like you expected Anjouan to actively resolve players' disputes and aim to eventually complain about their procedures. You know that Anjouan is not known for actively investigating players' cases. so, I expect there is no official way around. 🙁

If you have not received a response, please respond to their most recent email. On the other hand, if you were told that the casino has 30 days, that seems like a great start to me.

In my opinion, try not to be stressed about an uncertain future.

Could you please explain the nature of the complaint?

No, no one told me about 30 days. Its just info from Anjouan website.

The issue is I don't know their most recent email cuz they never sent anything to me.

Bethog scammed me for 500k (https://casinoguru-en.com/complaints/bethog-casino-player-s-account-has-been-closed--and) so I'm trying to get paid.

Oh, well, now I see. Sadly, this is what was mentioned earlier.

Anojuan rarely resolves players' issues, and you can't change that, I'm afraid. Ask ChatGPT for the assessment of their players' disputes. In this regard, the license isn't worth much.

When a casino fails to provide evidence, we recommend contacting the licensing authority, which is the only official way; however, this does not guarantee a response. It's just another step you can take.

I am truly sorry. 🙁

I want to use this conversation to track the next steps in my three ongoing casino disputes. The total amount currently disputed/confiscated is €6,667.34.

1. Buff Bets – €4,140

Buff Bets confiscated €4,140 in winnings.

The casino eventually claimed that I had placed a €20 bet using bonus funds and then left the game session. I dispute that this allegation justified the confiscation, and I have repeatedly asked for concrete evidence.

The case was handled by Casino Guru:

https://casino.guru/complaints/buff-bets-casino-player-s-withdrawal-process-is-delayed

Casino Guru asked Buff Bets for the relevant game logs and evidence supporting the alleged violation.

The case was ultimately closed as:

"Unresolved – Insufficient Evidence from Casino."

Buff Bets therefore failed to provide sufficient evidence during that complaint process.

A significant part of the disputed winnings came from Pragmatic Play / Sweet Bonanza.

2. Blindluck – First Case – €1,567.15

Blindluck previously confiscated €1,567.15 based on an alleged breach of a maximum-bet rule while an active bonus was supposedly present.

My position is that the original bonus conditions had already been settled, after which I continued playing with real-money funds and later made further deposits without using another bonus.

This case was also handled by Casino Guru:

https://casino.guru/complaints/blind-luck-casino-player-s-withdrawal-has-been-confiscated

Casino Guru asked Blindluck to explain the alleged maximum-bet violation and to provide supporting evidence.

Blindluck ultimately did not respond at all.

The case was closed as:

"Unresolved – No Reaction Policy."

3. Blindluck – Second / New Case – €960.19

In August 2026, I again achieved a substantial win at Blindluck, including approximately €2,131.46 while playing Sweet Bonanza 1000.

I have screenshots showing, among other things:

the Sweet Bonanza win;

my account balance;

€0.00 bonus balance;

no active bonus;

KYC verified status;

my €1,000 withdrawal request;

deposits and transaction records.

Blindluck subsequently cancelled my withdrawal and confiscated €960.19.

As justification, they referred to clause 5.9.5, but this clause contains several completely different possible allegations, including:

VPN / IP manipulation;

forged documents;

bonus abuse;

fraud / collusion / software-assisted play.

Despite several explicit requests, Blindluck has still not told me which of these allegations they are actually making against me, nor have they provided concrete evidence supporting any of them.

I did not use a VPN. I played normally on my own mobile phone using my home and workplace internet connections.

My account was KYC verified, and when Blindluck later requested an additional selfie showing me holding my driving licence, I provided it normally.

Blindluck has now confirmed in writing that its decision is "final" and that it will provide its supporting evidence to the licensing authority and "the ADR service."

However, despite multiple explicit requests, Blindluck has still not identified:

Which ADR provider has been appointed by Blindluck / Green Champions Leader SRL?

Licensing / Anjouan

Both casinos operate under Anjouan licences.

I have contacted Anjouan numerous times regarding both Buff Bets and Blindluck over a period of several months, but I have received no substantive response.

This has become a serious problem because the official dispute process is supposed to provide access to an approved independent ADR provider.

ADR – Current Situation

The officially recognised Anjouan ADR providers include:

EGIS ADR;

Axion ADR;

iGamingADR;

CADRE.

I have attempted to establish which ADR provider is responsible for Buff Bets and Blindluck.

iGamingADR is the only provider that has responded clearly and quickly.

They confirmed in writing that they are not appointed for Blindluck and not appointed for Buff Bets.

I previously contacted EGIS ADR regarding Buff Bets on 11 June and again on 16 June, but I received no substantive response, case number or confirmation that the dispute had been accepted.

CADRE and Axion have also been contacted to confirm whether they have jurisdiction over either operator. So far, I have not received a useful substantive response.

This is particularly concerning in relation to Blindluck because Blindluck itself states that it will provide its evidence to "the ADR service", yet despite repeated requests it has failed or refused to identify which ADR service it means.

Pragmatic Play / Sweet Bonanza

I have also contacted Pragmatic Play directly.

My request to Pragmatic Play is not simply a request for them to recover my money. I have asked them to investigate:

the validity of the relevant Sweet Bonanza game rounds;

whether the wins were correctly generated and recorded by their systems;

whether Pragmatic Play detected any technical irregularities;

whether Buff Bets and Blindluck were authorised to offer genuine Pragmatic Play content;

through which operator, platform provider or aggregator the games were supplied;

and whether these operators should be reviewed because of the confiscation of significant winnings generated through Pragmatic Play games.

Blindluck Data Subject Access Request / SAR

I have also submitted a formal Data Subject Access Request (SAR) to Blindluck.

I requested, among other things:

account and balance history;

cash and bonus balance records;

deposit and withdrawal history;

complete wagering and game history, including round identifiers;

login / IP / device / session information;

KYC and verification records;

internal account notes;

fraud / risk flags;

investigation records;

reason codes;

and records showing which specific allegation or subsection of clause 5.9.5 was actually relied upon.

Blindluck has confirmed receipt of this request and has stated that I should receive the requested information within 30 days.

My Current Position

I am not claiming that it has already been legally proven that these casinos committed fraud.

My position is that the available documentation raises serious and concrete concerns about whether these confiscations were justified and properly supported, and that both operators require independent investigation.

In the Buff Bets case, Casino Guru closed the complaint as "Insufficient Evidence from Casino."

In the first Blindluck case, the casino failed to cooperate and the complaint was closed under "No Reaction Policy."

In the new Blindluck case, the casino has issued a final decision but still has not told me which specific alleged violation I committed, while also failing to identify the ADR provider that is supposedly available to review its decision.

I have screenshots, casino emails, transaction records, winnings, withdrawal records, KYC documentation, Casino Guru proceedings and other supporting evidence available.

Total directly disputed amount:

Buff Bets: €4,140.00

Blindluck Case 1: €1,567.15

Blindluck Case 2: €960.19

Total: €6,667.34

From this point onward, I want to determine the most effective next steps if Blindluck continues to withhold the identity of its ADR provider, CADRE / Axion / EGIS remain unresponsive, and Pragmatic Play or the licensing bodies also fail to provide a substantive resolution.