Anmeld spilfirmaer med det samme

Jeg spillede blackjack, og min skærm frøs fuldstændig, jeg så de kort, jeg fik, men fik slet ikke en chance for at spille, da skærmen bare frøs fuldstændigt. Da hånden var forbi, så var skærmen tændt igen, og jeg så, at jeg havde tabt. Jeg kontaktede kundeservice og sendte skærmbilleder, der tydeligt viste problemet, men deres tekniker så ikke noget galt og nægter at refundere. Hvor synes du, jeg skal henvende mig? Det her handler virkelig ikke om penge, det handler om andre i samme position. Det skræmmer dig at tænke på, hvor mange andre der går igennem det samme og taber penge på sådanne måder. Hvor skal jeg henvende mig?

Hello,

I would say the best shot is to contact its game provider. For that, I recommend acquiring your full game history, because it should be the main argument something went wrong during the aforementioned session.

The alternative would be to contact the license provider, though, it may be easier to start with the game provider first.

If I may add my point of view, I think that a good relationship with the customer is worth a few bucks, so it makes sense to be generous even if their tech guys have not found an error. One simple gesture would have solved this situation far better, I say.

Anyway, care to share the casino's name? At least we can check its licensing authority and overall trustworthiness, which we mark here as the Safety Index 👈

Have you heard about it, perhaps?

Hello,

Pragmatic is the provider, I will for sure check the situation with them and see if they possibly can refund it. I will explain the whole situation and send them the screenshots. Thank you for your help, it’s heavily appreciated.

regards

Let us know, please, how it'll go with the game provider. May I ask which casino it was at? Just out of curiosity.