Hej,
Jeg har talt med supporten på Axecasino (et Dama nv-mærke). Tidligere lukkede jeg mig ude fra alle Dama nv kasinoer, havde svaret, at jeg ikke længere kan oprette en konto på noget Dama nv casino på grund af spilleproblemer.
senere efter dette begyndte jeg at spille på Axecasino, jeg tabte omkring 2.600 eur i indskud og nu bad jeg om en refusion, jeg tjekkede ikke, at de var et Dama nv mærke, de nægtede at refundere mig, de andre Dama nv kasinoer refunderede mig, fik den sidste refusion i går fra Bitkingz, og ventede nu på refusionen fra iLucki, fortalte de mig, at refusionen var på vej.
nu, her er aftalen! Axecasino ønsker ikke at refundere mig, de ignorerer alle mine beskeder, selv formularindsendelserne på deres hjemmeside og e-mails til support@axecasino.com
supporten blokerede også min IP fra at bruge deres online chat (det indrømmede de, da jeg brugte en vpn til at kontakte dem).
I dag spurgte jeg, hvor min refusion var, og de fortalte mig, at pengene er blevet sendt til mig, jeg skulle bare vente med at modtage dem, jeg var så glad for, at min sag blev endeligt løst, nævnte endda casino.guru, og der var ingen problemer. Kom tilbage senere for at spørge, hvor lang tid de tror, det ville tage, så fortalte de mig, at der ikke var nogen refusion, de ville ikke sende pengene tilbage, men de lukkede min acc på grund af spilleproblemer.
hvordan kan det her seriøst være okay?
Hey,
i’ve been talking with the support on Axecasino (a Dama n.v brand). Earlier i closed myself out from all Dama n.v casinos, had the answer that i can’t create account on any Dama n.v casino anymore due to gambling issues.
later on after this i started playing on Axecasino, i lost around 2.600 eur i deposits and now i asked for a refund, i did not check that they were a Dama n.v brand, the refused to refund me, the other Dama n.v casinos did refund me, got the last refund yesterday from Bitkingz, waiting now on the refund from iLucki, they told me that the refund was on the way.
now, here is the deal! Axecasino do not want to refund me, they ignore all my messages, even the form submissions on their homepage and emails to support@axecasino.com
the support also blocked my IP from using their online chat (they admitted that when i used a vpn to contact them).
Today i asked were my refund was and they told me the money has been sent to me, i should just wait to recieve them, i was so happy that my case was finalt solved, even mentioned casino.guru and there was no problems. Came back later to ask how long time they think it would take, then they told me that there was no refund, they would not send back those money but they closed my acc due to gambling issues.
how can this seriously be okey?
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