Betalingen behandles ikke + kundeservice ikke tilgængelig

Jeg har ventet i over 3 uger på 2x 500€, hvilket angiveligt tager 3-5 hverdage at blive udbetalt.

Vi taler om WilliamHill Online Casino.

En udbetaling kan nogle gange blive forsinket, men det er ikke et problem. Men jeg har ventet siden 30. juli, altså 15 arbejdsdage.

Det er derfor, jeg prøver at nå kundeservice.

I 2 uger. Jeg er i LiveChat-køen i mindst 30 minutter hver dag, og jeg er tilsyneladende altid den næste i køen (jeg er ikke kommet igennem endnu efter 15 forsøg).

Jeg bliver ved med at sende e-mails med mine bekymringer, og bortset fra en automatiseret e-mail, der fortæller mig, at det vil blive 'taget hånd om med det samme', får jeg absolut INTET svar, endsige nogen information.

Og telefonnummeret kan heller ikke nås.

Hvad skal jeg gøre? WilliamHill skylder mig €1000, og jeg føler, at der ikke er noget, jeg kan gøre. Ellers får jeg en advokat, hvis det kommer dertil.

Hjælp venligst.

Mange tak og venlig hilsen.

Hi!

Just to keep up with you, are we talking about William Hill Casino or William Hill Casino Club, please?

In any case, I think it would be best to lodge a complaint; there will be time for details afterwards, and I don't want to stress you even more right now.

Start by using this green link 👈 please. Go through the initial series of questions and then write down everything related to the matter. Soon after, the complaint will be checked and addressed.

Can you do that, please?

Det er 'WilliamHill Casino'. Okay, fantastisk, det gør jeg!

Vil denne kampagne koste mig noget?

Oh, I forgot to mention - the complaints are always free! You don't need to worry about that. I'm glad you submitted one already.

Let's just hope the casino support team will pull togather and address your delayed payment soon.

Would you mind keeping us up-to-date, please?

Selvfølgelig vil jeg lade dig vide, hvis dette dumme casino endelig foretager udbetalingen!

Må jeg spørge, hvad klagen kan opnå? Eller rettere, hvad kan du gøre for at få casinoet til at lægge mærke til det?

Eller hvilke konsekvenser har det for casinoet? Det er helt uhyrligt ikke at kontakte dig i en måned og ikke at udbetale en stor sum penge, selvom et depositum aldrig er et problem.

Thank you for that. We will surely wait to learn all the news.

To answer your question, by submitting the complaint, you can have a better chance of getting your winnings when our complaint team gets in touch with the casino representative and investigates the matter. Of course, there must be some willingness from the casino site to communicate with our team in order to get everything solved, and hopefully we can get the best resolution to your case.

Whenever the casino is not able to solve the issue or does not communicate, they will get black points for it, which will negatively influence the casino's rating.

To read everything about our resolution center, please follow this link, where you'll find all the information.

We'll wait for all the updates regarding your case.

Okay. Mange tak for den venlige information!

Så jeg vil blive informeret, hvis der sker noget?

Nå, kasinoet skal betale pengene, det er helt klart i mine øjne. Det eneste spørgsmål er, hvor meget tid jeg skal give dem, før jeg personligt tager sagen.

Det er simpelthen en ufattelig frækhed, at en virksomhed overhovedet kan tillade sig at gøre sådan noget.

Venlig hilsen

Moritz

Well, so far I see that we are waiting for Kristina to reply to you, so at this time yes, you will be informed when you get another answer. When the questions are addressed from our side, then your case will go to a resolver who will contact the casino. So we will see if we succeed.

I would also wait and see how the complaint develops and if it cannot be helped and the casino is uncooperative, then I would proceed to the next step you describe, legal action. If it's worth it to you.