Block acount fieryplay.com

I created an account on fieryplay.com and was playing legitimately, but my account was blocked for allegedly creating multiple accounts. My account was registered using my own personal details (full name); my brother also uses my computer and created an account using his own personal details (full name), yet both accounts were blocked due to being flagged as duplicates. Despite the accounts being registered to different individuals, they were deemed duplicates, and my winnings were confiscated. I ask that you review my request to unblock the account, as the situation is completely absurd. The site where I played is fieryplay.com.

Hello.

Regarding your situation, I can understand why the casino flagged your account as a duplicate account.

Most casinos allow only one account per household, device, or similar identifiers. So if your brother is playing on the same internet connection, using the same computer, or there are other shared details between your accounts, the casino may have automatically detected your account as a duplicate.

One thing I would try is asking the casino whether providing verification for both accounts could help resolve the situation. I am not sure if they would accept that as a solution, but it is probably worth asking.

This is a very common rule and is usually clearly stated in casino Terms and Conditions: only one account is allowed per household, and creating or using multiple accounts is not permitted.

Since your account has already been blocked, I would try contacting them through email or another available channel and explain the situation, especially if both accounts genuinely belong to different people.

However, if the casino is not willing to reconsider the decision, I am afraid there may not be much more that can be done.