Bruce bet afviser ikke mine udbetalinger uden at give mig forklaringer

Godmorgen, jeg skriver til dig, fordi jeg åbnede en konto på Bruce bet på dag 20 ved at indbetale €480, jeg vandt €2500, som jeg straks hævede, efter et par dage uden at anmode om kontobekræftelse går udbetalingerne fra suspenderet til behandlet.

mil casino support fortæller mig, at om 5 arbejdsdage vil pengene være på min konto .. men her til morgen mislykkedes en overraskelsesudbetaling uden en forklaring

efter en times chat med kundeservice fortalte de mig, at de vil fortælle mig årsagen til afslaget om et par dage... Jeg kender årsagen, de har aldrig bedt mig om at godkende min profil.

men de udskyder og afviger med svarene på mine spørgsmål.

hjælp mig venligst ved at fremskynde godkendelses- og tilbagetrækningsprocessen

dette er deres svar, eller rettere ikke-svar på mine spørgsmål. Absurde tyve kriminelle

de fortsætter med at lade som om, der ikke sker noget!

Hi, I see you're having trouble collecting the money. I was waiting to see if the casino would comment on the verification, but you don't have to do it according to them yet. 

As for the withdrawals, I noticed that they said that there are technical problems. Have you set up new withdrawals? Using the same method as before? If it takes more than 14 days then definitely let us know and we will try to help you. 

Also, if anything has changed in your case, I would like to know about it. 

Her til morgen bad de mig om at verificere det, de fortalte mig ikke noget om de tekniske problemer med udbetalingen, også fordi det er det samme kort jeg bruger til indbetalinger, en Mastercard debet.

Lad os se, hvad der sker efter kontrollen

Tusinde tak

You don't have to thank me. So let's see what happens in the next few days and if you will be verified. If you are, then there shouldn't be a problem.

første bekræftelsesforsøg afvist, andet er allerede sendt... vi venter

What was wrong with the first attempt? Were any of your documents rejected? 

Please let me know if it was more successful the second time.

De gav mig ingen forklaringer om, hvilke dokumenter de var... for nu efter 4 dage intet svar

Hello, I read about what you have been through and I have to say this is all just frustrating.

Do you believe there is a way to find out what seems to be the most crucial issue preventing successful KYC from finish? I honestly can't tell since the casino did not provide concrete points.

Opdatering

Jeg har forsøgt at trække mig siden dag 20 nu

verifikationsanmodningen fra dag 25 er blevet afvist 3 gange, sidste gang tirsdag, bliver de ved med at sige, at jeg skal være tålmodig, men jeg har været tålmodig i 16 dage.

Jeg sendte alt, hvad de bad mig om, uden held.

hjælp mig med at få mine gevinster tilbage.

Sort of a very sad update.

Once you feel you can't progress further on your own, which sadly may happen, my colleagues are more than happy to help. All you need to do is follow the steps included in the submitting process and assess the situation so they know what you have been facing.

Use this green link to start. 👈👈

We call it the complaint and it is completely free. Just please focus on explaining the important parts, such as how long you have been waiting, what documents you have provided in which form and so on.

It should take a day or so to review your complaint.

I'll be here to help with questions, ok?

Jeg har lige sendt klagen, jeg håber den kan være til noget. Mange tak

We also hope that we will be able to help you. If you have an update, please get in touch. 😉