Casinoet svarer ikke og hæver ikke

Jeg har i flere dage forsøgt at kommunikere med VGBEToi support angående en udbetaling, jeg ikke kan foretage, og pengene kommer ikke tilbage på kontoen eller bliver overhovedet udbetalt. Selvom pengene blev tilbageholdt, foretog jeg andre indbetalinger og fortsatte med at spille og vandt et andet beløb, som jeg ikke kunne hæve, og som så forsvandt. Jeg sender e-mails, og jeg har intet svar. Jeg har talt med supporten i dagevis, og de svarer aldrig. Det andet beløb, de ikke ville lade mig hæve, var 703 real, som jeg vandt efter at have anmodet om en udbetaling på 500, som stadig er tilbageholdt. Jeg modtager e-mails fra dem hver dag, men de svarer mig ikke om det. Jeg har ikke hørt fra dem siden den 9.

Hello,

sad to see you are experiencing this type of problem in a casino we have not reviewed. First of all, I would avoid making further deposits, as you can see with your own eyes no real support has responded to your requests, so I guess it's better not to risk further.

I informed my colleagues about this site - thank you for sharing the problem with us.

Now, if you don't mind a few questions:

Is this our first withdrawal attempt on the site?

Has your account been fully verified?

How long have you been struggling to withdraw?

Have you ever gotten in touch with an actual support worker? Which channels did you use, please?

Please do not be scared by the amount of the questions asked; I just need to get some pictures of the current situation because I'd like to help you.

God eftermiddag.

Det er det første forsøg på udbetaling.

Min konto er blevet bekræftet. Jeg har prøvet siden d. 09.05.25. Jeg har aldrig fået svar fra nogen. Jeg har sendt en e-mail og flere beskeder til support. Intet svar.

That doesn't sound right if no one replies, for sure, and it is understandable that you get frustrated.

Our complaint team could try to help you out even though this casino is not in our database yet. Please follow this link where you choose an option that the casino is not on the list, or you choose any other casino but explain in your text which casino you would like to file the complaint and we'll fix it.

Usually we are unable to intervene before the 14-day time period passes, so don't be scared if you receive this information from our complaint team, please. We will do everything possible to get in touch with the casino anyway.

Let us know here if you were able to submit the complaint without any hassle.

Hello!

I saw you were paid some time ago. Happy to see that! Just a word of advice: this casino didn't do well in terms of handling cooperation and customers. I thought you might be interested in its review: https://casino.guru/vgbet-casino-review#tab=js-tab-reputation

Quite a few warnings there.

In any case, stay well. 😉

Hej,

Min timer for Casino Gurus svar er udløbet; er der stadig nogen, der undersøger dette?

Do not worry at all. Your complaint resolver is looking into it, and the complaint has moved to another stage now.