CasinoGuru behandlingstid

Hej kære forum,

Jeg har en lille spørgerunde.

Hvis du kontakter fyrene og pigerne hos CasinoGuru, hvor lang tid skal du så forvente, at svar/behandlingstiden er i gennemsnit?

I mit tilfælde er det igen tilfældet, at jeg indgav en klage over et kasino. Den er nu godt 2 uger gammel, og der er ikke sket noget. Medarbejderen, der behandler min klage, bliver bare ved med at stille nye spørgsmål, og så bliver der ikke hørt noget fra mig de næste 5-6 dage. Da der er mange penge involveret i mit tilfælde, håbede jeg på hjælp fra CasinoGuru. Men som allerede nævnt, efter mere end 14 dage var ikke engang kasinoet inviteret.

Hvis jeg skal svare på spørgsmål, kan jeg normalt klare det inden for et par timer.

Hvad er dine erfaringer med håndtering af klager?

Hi and thanks for the question. All I would say is that each side has 7 days to respond, which is also visible in your complaint on the top right as a timer. By then each party should have responded. We also have a guide written on this topic that might be useful, so I'll post it here: https://casino.guru/complaint-resolution-instructions

However, don't worry and try to be a bit patient because our team and Nick, who is handling your complaint, has a number of complaints to deal with, but you don't have to be afraid that he won't get through to you. The questions he asks you are mainly so that the investigation can go further and he can find out everything he needs to know and then approach the casino to comment on the case. 

So once again, you don't have to fear that Nick won't get to you. He will certainly try to evaluate everything as best as he can and help you with your case. I hope it gets resolved and you get your money. I wish you the best of luck. ☘️

Jaro 🖖 Jeg er fuldstændig enig med dig. Jeg er ikke den eneste med en klage på hjertet.

Men: som allerede nævnt flere gange, er der mange penge involveret her. Derudover er timeren udløbet i lang tid. Alligevel sker der intet. Der er gået mere end tre uger, og kasinoet er ikke engang blevet kontaktet om det.

Jeg håber du forstår hvad jeg mener..

Med venlig hilsen,

Robin

Of course I absolutely understand what you are saying and I am not angry at all, I just explained how it is with us. It was a good question, I think, and I asked Nick if he could take a look at it again, since he's finished with the timer. 

I firmly believe that he will get back to you as soon as possible and things will move forward. I wish the situation is resolved fairly and you get your money. Fingers crossed and thank you for being patient. 🤞😊

Jaro 💪

mange tak for dit svar.

Jeg er bare målløs over din tilgang.

Efter hele 8 dage ville Nick videresende min klage til den næste medarbejder. Hvad handler alt det her om?

Efter 4 uger nu er der intet sket. Jeg er bare målløs og ekstremt skuffet. Hvorfor siger du ikke bare på forhånd, at tallet er for stort eller endda kompliceret for dig? Men det du har gjort her er bare skuffende og trist!!!

Undskyld...

Hi, Nick has gathered all the necessary information and Jozef will try to contact the casino. This is standard procedure and of course I understand that if it takes longer it is not the most pleasant. However, this is all done by our team to do their best to help and assess your situation. So I hope that everything will go faster now and we will be able to resolve your situation.