Casinoly gik jeg ind i bonus, og det smed mig ud

1. Jeg gik ind i bonus og farvel, han gav en refusion på 449 euro, og han smed mig ud af spillet til spillet sugar supreme powernudge. Jeg sendte ham en besked, og de fortalte mig, at jeg skulle vente 24 timer, da pragmatisk spil opdaterer dette firma, det har været 26 timer siden da, og de fortæller mig bare det samme, at de vil informere mig, når der sker noget, selv lidt før kl. 18.00 torsdag den 12. september (26 timer efter arrangementet) fortæller de, at vi venter på svar fra den relevante afdeling

Her er nogle af hendes samtaler fra i dag

This is an unfortunate situation and in this case the casino could not even be blamed, in my opinion.

Looks like the fault was on the game provider side, and I am glad that the support really tries to sort it out.

Sometimes this kind of issue could take a little longer, though, so please try to stay patient and wait for the outcome.

How has the situation been now? Is there any development?

There is no development. The game was sugar supreme powernudge of pragmatic play..it gave me 449euro back with 3euro bet and after that was 3 scatters in my screen and the game put me out…to sum up I have a refund of 449 euro and a bonus with 3 euro bet…

In that case, let's wait for our team to see how they will act regarding your complaint and what they will be able to do there.

Hopefully there will be a solution found soon.

Ok tak

Mens jeg var i spillet, og jeg spillede, gav det mig pludselig en refusion på 449 euro med ét klik, og da det faldt, dukkede 3 scatters op, og en bonus blev indtastet. I det øjeblik smed spillet mig ud, og hver gang jeg forsøgte at komme ind igen, gav det mig en fejl (forkert spilkode) Jeg sendte en besked, og de fortæller mig, at der er et problem med pragmatisk spil, men hvis dine gevinster/bonusser ikke returneres i 24 timer Send os en besked igen siden da er der gået 2 dage (48 timer), og når jeg sender en besked, står der, at vi stadig behandler dit problem, vil du blive underrettet via min e-mail, de havde sagt, at de pragmatiske spil er midlertidigt nede, og at de vil være tilbage på torsdag (i går) jeg sendte en besked i går, og de sagde til lørdag den 14/9, at de vil være tilbage på...spørgsmålet er, hvornår jeg kommer tilbage på lørdag, hvis de kommer tilbage, vil jeg nogensinde starte disse spil igen fra kl. hvor jeg slap? dvs. afkast på 449 euro og en bonus med 3 euro indsats

Hmm, that's not a very common issue. I imagine the casino needs some time to get in touch with the provider, which is not always as smooth as one would expect. To your question though, it depends on when and how the "error" occurred and most likely also how Pragmatic will deal with it. I think we should wait for the details, then we can discuss what it looks like. Technical game issues are a special kind, so I would not speculate at this point.

Speaking of which, are there any news?

the games opened again and when I open the game that gave me 449 euro and the bonus and left me in the middle of the spin has no history like I never played

På casinoly, da jeg spillede et pragmatisk spil med 3 euro bet på et tidspunkt, gav han mig 449 euro refusion og satte mig og bonus på sugar supreme powernudge i det øjeblik, han smed mig ud af spillet 11-9-2024 tid 12 44 og så kom han ikke tilbage. Da jeg sendte bevægelse forbi, sagde de, at de opdaterer Pragmatic Play-spillene, og at de snart åbner igen. I dag åbnede de, og da jeg gik ind i spillet, jeg spillede, har de slettet hele historien, og det er som om, jeg aldrig spillede, mens jeg havde spillet 2000 euro i en 24-timers periode i dette spil

Jeg havde 449 her retur og 3 scatters

I would like to ask you a favor here. Please keep it up in one thread, and don't spread the same information all over the forum. I can understand that you feel really frustrated right now, but this way you will have a bigger chance that others can keep up with all the information regarding this issue of yours.🙏

Unfortunately, there is really nothing much we can do right now, but wait how the casino will react to your complaint and how it will all unfold.

Please be patient, because when it comes to the investigation with the game provider, it really can take some more time.

Ok, du har ret, tak. Jeg vil være tålmodig

We'll watch this case closely and will hope for the best resolution of it, and the fastest as well, of course.