Chanz casino - refuse withdraw

Warning for this casino.

So i make a deposit of 2000$ played it to 2500$ and make a withdraw.

Firstly they wanted a income proof. I show them that. After they wanted more and more. Bank statements, they started asking about transaction in my bank account, now it is under "review" fort the past 2 days. I’ve never in other casinos been asking for this shit.

What can i except, do you think they Will pay or only asking for more to make me tired and play it up. What should i do.

Hello!

If I may guess a little, I'd say the casino has found some similarities or irregularities; hence, the account is under review. I imagine you want to hear that everything will be okay because you have never done anything suspicious. But the obvious answer is that first, we need to hear the casino's conclusion.

As far as I can tell, you don't know the reason for such a thorough check, and I do not either. Usually, casinos won't tell soon after the "thing" is fully investigated. I'm sorry to say that, but we need to wait.

If you are suspicious about something, I bet you also aim to understand more clearly what's causing the issue. Casinos think the same, I'd say. But sadly, the primary effect is additional waiting on the player's side.

I would not say that such a check indicates that the casino is not willing to pay, it just means there is a certain concern that needs to be cleared first.

Did you know it may possibly be a random additional check? That also happens, the system simply picks some accounts randomly.

Since you submitted the complaint, I think it's good to mention that Tomas awaits your response. Please use this link if you would like to answer right away.

I'd like to add that this casino is among the better sorts, according to a very high safety index, so I'm convinced there is a fair chance for good cooperation if the need arises.

Try to stay calm for now.

I got my withdraw, this case can be closed.

You see? 🙂

I'm glad you made it. Tomas has been notified.

Thanks, and enjoy the winnings! By the way, are you staying with them? 😁