Jeg spillede Golden Fire Link - Buchae Blossom slots på DraftKings, da jeg låste bonusspillet op ved at slå fire eller flere ildkugler. I bonusspillet lykkedes det mig at låse alle rækkerne op. Da den øverste række snurrede, landede den på den store bonus; men da ildkuglerne var samlet, var den store bonus ikke inkluderet. Jeg placerede et væddemål på $0,60 og skulle have fået $600 for at ramme den store bonus, men jeg blev kun kompenseret for det samlede antal ildkugler.
Jeg informerede DraftKings om dette problem, og de sagde, at spiludbyderen hævdede, at jeg ikke havde ramt den store bonus, som jeg mener er falsk. Jeg ved, hvordan spillet fungerer. Denne situation skete for mig tre gange på under tre uger. Anden gang satsede jeg også $0,60 og fik igen ikke betalt de $600 for at ramme majoren. Endnu en gang insisterede spiludbyderen på, at jeg ikke havde ramt den store bonus.
Ved tredje gang var jeg forberedt og tog et skærmbillede, der viste, at jeg havde ramt bonussen. Jeg placerede et væddemål på 0,20 $ denne gang, men endnu en gang blev jeg ikke betalt for at ramme den store bonus, som skulle have givet mig 200 $. Jeg underrettede spiludbyderen igen, denne gang med bevis, men jeg har ventet en uge på svar. De første to gange kunne de svare inden for en dag.
Nu føler jeg mig frustreret, for hvis dette er sket en tredje gang, og jeg har beviser, mener jeg, at jeg fortjener at blive betalt $1.400 for at have ramt den store bonus tre gange. Hvordan er dette fair over for kunden? Grunden til, at jeg bruger mine hårdt tjente penge på disse spil, er for forhåbentlig at vinde en stor præmie. Det virker uretfærdigt og muligvis ulovligt, at de kan tage mine penge uden problemer, men når jeg rammer en større præmie, udbetaler de ikke.
Det er latterligt, at jeg som kunde skal kæmpe for at modtage en præmie, som jeg har tjent retfærdigt. Det faktum, at spiludbyderen blot kan afvise mit krav uden en ordentlig undersøgelse, er uacceptabelt. Ingen skal være nødt til at tage et skærmbillede for at bevise, at de har ramt en stor præmie. Jeg tog kun skærmbilledet af nød, fordi dette var den tredje forekomst.
Jeg søger nu råd om, hvordan jeg løser dette igangværende problem, især i tilfælde af at spiludbyderen bestrider min gevinst igen på trods af de beviser, jeg har. Enhver vejledning ville blive værdsat.
I was playing Golden Fire Link - Buchae Blossom slots on DraftKings when I unlocked the bonus game by hitting four or more fireballs. In the bonus game, I managed to unlock all of the rows. When the top row spun, it landed on the major bonus; however, when the fireballs were totaled, the major bonus was not included. I placed a bet of $0.60 and should have been paid $600 for hitting the major bonus, but I was only compensated for the total of the fireballs.
I informed DraftKings about this issue, and they said that the game provider claimed I hadn’t hit the major bonus, which I believe is false. I know how the game works. This situation happened to me three times in under three weeks. The second time, I also bet $0.60 and was again not paid the $600 for hitting the major. Once again, the game provider insisted that I hadn’t hit the major bonus.
By the third instance, I was prepared and took a screenshot showing that I had hit the bonus. I placed a $0.20 bet this time, but once again, I wasn’t paid for hitting the major bonus, which should have paid me $200. I notified the game provider again, this time with proof, but I have been waiting a week for a response. The first two times, they were able to respond within a day.
Now, I feel frustrated because if this has happened a third time and I have proof, I believe I deserve to be paid $1,400 for hitting the major bonus three times. How is this fair to the customer? The reason I spend my hard-earned money on these games is to hopefully win a big prize. It seems unfair, and possibly illegal, that they can take my money without issue, but when I hit a major prize, they don’t pay out.
It is ridiculous that I, as a customer, have to fight to receive a prize that I earned fair and square. The fact that the game provider can simply deny my claim without proper investigation is unacceptable. No one should have to take a screenshot to prove they hit a major prize. I only took the screenshot out of necessity because this was the third occurrence.
I am now seeking advice on how to address this ongoing issue, especially in case the game provider disputes my win again despite the evidence I have. Any guidance would be appreciated.
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