Hilsen,
ved at gennemse denne side har jeg ved forskellige lejligheder læst, at der er tale om tilbagebetaling af tabte penge.
Men er det virkelig muligt? Jeg læste, at hvis du vil lukke din spilkonto, kan du i nogle situationer anmode om en refusion. Har jeg misforstået eller er der en måde i visse situationer, hvor du kan gøre dette? Bare af nysgerrighed.
Tak
Hello,
Interesting question. I, for example, do not believe the player should be refunded because he seeks the account to be closed. But it always depends on curcumstances. The player should be refunded if the casino made some sort of error that may affected the players experience. Do you have some concrete scenarious in mid please?
Such topics call for concrete details, I'd say. 🙂
Tak for din opmærksomhed.
Jeg oplever i øjeblikket en forfærdelig situation med en casinoside.
Efter at have brugt mange penge på denne side besluttede jeg i januar at lukke den. De lukkede det, men åbnede det så igen, og nu fortsætter de med at sende mig sms'er og opkald for at få mig til at spille!!
Jeg kontakter dem for at lukke kontoen, men de fortsætter.
Fortæl mig, at jeg kan få en refusion i dette tilfælde, det ville være en stor ting.
Tak
Jeg tilføjer også, at denne side en gang gav mig en bonus, som jeg vandt mere end 3 tusind euro med, men siden forklarede mig ikke, at denne bonus var en sjov bonus, og til sidst fandt jeg mig selv med en reel bonus på 50 euro!
En skam
Hi! No problem; understanding all details may help you stay safer in the future. First things first.
How exactly did you ask the casino to close your account?
It is crucial to understand that if you want your account to never be reopened again, you have to specifically explain that to the casino.
People close their accounts for many reasons, and online casinos' responses to such requests can vary significantly. Therefore, you should have a clear understanding of why you want to close your account and then proceed accordingly.
Can you for example, tell the difference between an account closure request and permanent self-exclusion?
In my opinion, you meant to permanently self-exclude from the casino but perhaps only asked for a simple account closure. What do you think about it?
Jeg tilføjer også, at denne side en gang gav mig en bonus, som jeg vandt mere end 3 tusind euro med, men siden forklarede mig ikke, at denne bonus var en sjov bonus, og til sidst fandt jeg mig selv med en reel bonus på 50 euro!
En skam
We can talk that through if you share concrete bonus conditions, I guess. To me, it sounds like a free cash bonus with a limited withdrawable amount. Very common bonus condition. Though fun bonuses and real bonuses are not very specific words for me. Feel free to describe the whole matter, and kindly start with the bonus conditions.
Let's see where we can get from here. 🙂
hej
Jeg bad om at få lukket min Posido-konto.
De lukkede min konto i januar, men genåbnede den uden mit samtykke.
De bliver også ved med at genere mig med tekster og opkald for at få mig til at spille! Selvom jeg bad om at lukke kontoen.
Kan du fortælle mig, om jeg kan få en refusion? Kan du hjælpe mig, jeg ville virkelig have brug for det!
Jeg kan huske, at de gav mig en bonus, der fik mig til at vinde 3.000 euro, men kun 50 var konverterbare til penge til at spille og hæve. Jeg klagede til dem, fordi jeg ikke havde fundet noget, der sagde, at disse 3.000 euro ikke kunne hæves
hej
Jeg bad om at få lukket min Posido-konto.
De lukkede min konto i januar, men genåbnede den uden mit samtykke.
De bliver også ved med at genere mig med tekster og opkald for at få mig til at spille! Selvom jeg bad om at lukke kontoen.
Kan du fortælle mig, om jeg kan få en refusion? Kan du hjælpe mig, jeg ville virkelig have brug for det!
Hello,
I can't tell you when the casino will refund you. Obviously they would not if they didn't want to.
It depends highly on all associated events. But basically, we do not deal with refunds here unless the problem gambling gets involved. Think about the situation this way: Casual players who are, in my opinion, able to remind the casino they wish their account to remain closed permanently and never play again there do not have to be concerned about refunds. They've gambled the funds willingly.
Did you ever mention the gambling problem to this particular casino, perhaps?
Jeg kan huske, at de gav mig en bonus, der fik mig til at vinde 3.000 euro, men kun 50 var konverterbare til penge til at spille og hæve. Jeg klagede til dem, fordi jeg ikke havde fundet noget, der sagde, at disse 3.000 euro ikke kunne hæves
Well, I think you should learn the most common bonus rules 👈👈. If you know only 50 is withdrawable, what makes you think you can withdraw all winnings without limitation?
Since every bonus represents something the casino gives you for free, the withdrawable amount is almost always capped - only a portion of the winnings is usually withdrawable.
Otherwise, there would not be good, excellent, or poor bonuses. It is all about conditions. Do you see the point, please?
Jeg bad ikke om refusion fra kasinoet.
Jeg ville gerne vide, om jeg kunne bede om refusion, og hvordan man anmoder om det.
For jeg synes, de opførte sig dårligt, og jeg brugte penge, som jeg ikke skulle have brugt, fordi jeg havde et spilleproblem.
Mit spørgsmål er dette: siden Posido opførte sig dårligt over for mig, og jeg har et spilleproblem, hvordan beder jeg om at få pengene tilbage, hvis sådan noget eksisterer??
Tak
I did not say you have done so - it was a conditional sentence. But let's put that aside.
Now you're saying you had a gambling problem; despite the fact that I'm sorry to hear that, it is crucial to inform the casino. Naturally, players register to play, not to close the account immediately; hence, it is super important to describe all things related.
I can't give you a straightforward answer regarding the refund, because saying the casino acted badly with you and you should not have spent money there is not a concrete description of the events.
I suggest you explain each event using a time line. I'll give you an example
day 1: I registered at Posido and made deposit
day 2: deposited again—three times in a row
day 3 : lost the whole balance, asked casino to close my account
day 5: they offered me a bonus if I stayed, and I accepted that
and so on...
Min oplevelse med Posido var kort fortalt denne:
I oktober 2024 åbnede jeg kontoen og foretog flere indbetalinger
Fra oktober 2024 til januar 2025 lavede jeg forskellige indbetalinger
I januar bad jeg om at lukke min konto, fordi jeg ville stoppe med at spille, og de tilbød mig en bonus for ikke at lukke min konto
Jeg brugte bonussen, men så bad jeg om at lukke kontoen alligevel, og de lukkede den, fordi de ikke ville lade mig logge ind
I slutningen af januar modtager jeg en sms fra Posido, der inviterer mig til at bruge en bonus, og min konto er aktiv igen!!
Jeg beder Posido om at lukke kontoen igen, fordi de genåbnede den uden mit samtykke, men de gjorde det ikke, og jeg fortsætter med at modtage tekstbeskeder og opkald for at spille!
Jeg vil gerne forstå, i min situation, om det er muligt at få mine penge tilbage.
Tak
I think it’s nearly impossible to get a refund on lost money at a casino.
The only exception would be if the loss was caused by the casino's fault.
I had an incident where I lost money because the casino triggered a 5-minute timeout, which was part of an automatic responsible gaming feature.
I was playing a hand of Blackjack with an 11 against a dealer's 6. Due to the timeout, I was unable to make a move, and my 11 was automatically treated as a stand. I watched as the dealer drew a 17, followed by a 10. If I had been able to hit my 11, I would have had a 21 while the dealer would have had 17.
I lost a significant amount of money and contacted the casino about it. However, they refused to issue a refund, simply stating that it’s clearly mentioned that every hour of play entitles you to a 5-minute break.
Hello,
my apologies for the delay; I guess my answer did not make it through, so I'll try once more now:
I believe I mentioned the main principles we at Casino Guru take into consideration when players ask for a refund in a casino.
It all depends on whether, how, and when the player mentioned a self-exclusion request due to a gambling problem.
You keep saying you asked the casino to close your account, though you also accepted a bonus in exchange not to do so. Which, to me, does not sound like an immediate self-exclusion request due to a gambling struggle and I hope you have not been facing such a health state.
Yet to be more specific, could you describe in detail how explicitly you asked for your account to be closed, please? That's the crutial part.
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