Denne besked er ikke tiltænkt mig selv, men snarere til en nær ven, der for anden gang har ramt tallet 7 på FastKeno. Ved at bruge oddsene "all to be drawed" har dette resulteret i en betydelig udbetaling. Jeg har for nylig adresseret de problemer, han stødte på med den første operatør, som nu er blevet løst. Den seneste hændelse har dog efterladt mig ret lamslået.
Min ven spillede sine numre, så lodtrækningen, og som det var sket tidligere, blev hans kupon markeret som "under gennemgang". Han forventede dette, da det skete under hans første oplevelse. Den eneste forskel med den nuværende platform er, at de har kommunikeret via e-mail flere gange og oplyst, at sagen stadig var under efterforskning af udbyderen. Han har tålmodigt ventet, som han gjorde før.
Han har dog nu modtaget en ny e-mail, der angiver, at det spil, han satsede på, blev annulleret af udbyderen, fordi runden ikke blev gennemført. Jeg har gennemgået gentagelsen af spillet og undersøgt den tilknyttede JSON-fil, og der ser ikke ud til at være tegn på problemer eller uregelmæssigheder. Derudover henviste e-mailen til et spil-ID-nummer, der ikke matcher det faktiske spil-ID fra den specifikke trækning, og som er uforenelig med tidligere trækninger.
Det drejer sig om en betydelig sum penge, over 37.000 USD, og min ven er forståeligt nok forvirret over, hvordan dette kunne ske. Spillet trækkes hvert tredje minut, hvilket er i overensstemmelse med FastKeno-formatet. Jeg vil gerne hjælpe ham, da han var meget begejstret for sin potentielle gevinst, som nu er blevet dæmpet af denne situation.
Personligt har jeg mistanke om, at operatøren, CristalPoker, måske ikke er fuldt ud transparent i deres kommunikation. E-mailen han modtog lyder som følger:
"Kære bruger,
Tak for din tålmodighed, mens vi undersøgte din Fast Keno-runde.
Vi har nu modtaget det endelige svar fra platformudbyderen.
Ifølge deres tekniske logfiler blev spillerunden desværre ikke gennemført hos spiludbyderen (TVBet). På grund af dette blev runden automatisk annulleret, og systemet registrerede den ikke som en gyldig gennemført spillerunde.
Af denne grund bekræftede spiludbyderen (TVBet), at væddemålet skulle behandles som ugyldigt, da runden ikke blev accepteret eller behandlet af deres system.
Vi forstår, at de valgte tal dukkede op i lodtrækningen, og vi forstår fuldt ud, hvorfor denne situation kan være forvirrende.
Da runden desværre blev annulleret af spiludbyderens system, kan resultatet ikke valideres som en officiel vindende runde.
Jeg finder denne forklaring ret forvirrende. Hvis der var et problem med dette specifikke spil (spilnummer FK576043), og i betragtning af at resultaterne er offentligt tilgængelige på deres resultatside – hvor det tydeligt fremgår, at spillet blev afsluttet uden fejlmeddelelser – hvorfor skulle systemet så ikke genkende runden som gyldig?
Den efterfølgende kamp forløb gnidningsløst, hvilket tyder på, at der ikke var nogen systemiske problemer til stede.
Ville en manglende gennemførelse af et spil ikke typisk forsinke eller stoppe efterfølgende runder, indtil problemet er løst? Jeg sender denne forespørgsel på forummet for at få feedback og vejledning i de passende skridt, min ven bør tage for at løse dette problem.
Dine indsigter ville blive meget værdsat.
Tak.
This message is not intended for myself, but rather for a close friend who, for the second time, has hit the number 7 on FastKeno. Using the "all to be drawn" odds, this has resulted in a substantial payout. I recently addressed the issues he encountered with the first operator, which have now been resolved. However, the latest incident has left me quite stunned.
My friend placed his numbers in the game, watched the draw, and, as had happened previously, his ticket was marked as "under review." He anticipated this, as it occurred during his first experience. The only difference with the current platform is that they have communicated via email multiple times, stating that the case was still under investigation by the provider. He has patiently waited, as he did before.
However, he has now received a new email stating that the game he bet on was canceled by the provider because the round was not successfully completed. I have reviewed the replay of the game and examined the JSON file associated with it, and there appears to be no indication of any issues or irregularities. Additionally, the email referenced a game ID number that does not match the actual game ID from the specific draw in question and is inconsistent with previous draws.
This involves a significant sum of money , over $37,000 USD and my friend is understandably confused about how this could happen. The game is drawn every three minutes, consistent with the FastKeno format. I would like to assist him, as he was very excited about his potential win, which has now been dampened by this situation.
Personally, I suspect that the operator, CristalPoker, may not be fully transparent in their communication. The email he received reads as follows:
"Dear User,
Thank you for your patience while we investigated your Fast Keno round.
We have now received the final response from the Platform Provider.
According to their technical logs, the game round was unfortunately not successfully completed on the Game Provider (TVBet) side. Because of this, the round was automatically canceled, and the system did not register it as a valid completed game round.
For this reason, the Game Provider (TVBet) confirmed that the bet should be treated as void, as the round was not successfully accepted or processed by their system.
We understand that the numbers you selected appeared in the draw, and we fully understand why this situation may be confusing.
Unfortunately, since the round was canceled by the Game Provider’s system, the result cannot be validated as an official winning round."
I find this explanation quite perplexing. If there was an issue with this particular game (game#FK576043), and considering that the results are publicly accessible on their results page—where it is evident that the game was completed without any error messages—why would the system not recognize the round as valid?
The subsequent game proceeded smoothly, which suggests that no systemic issue was present.
Wouldn't a failure to complete a game typically delay or halt subsequent rounds until the issue is resolved? I am posting this query the forum to seek feedback and guidance on the appropriate steps my friend should take to resolve this matter.
Your insights would be greatly appreciated.
Thank you.
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