For lang ventetid på udbetaling

Godmorgen, jeg spillede og vandt to gange på 2 uger uden bonus på This Is Vegas Casino, og der stod i det første svar, at udbetalingen ville tage 2-5 hverdage. Efter den første gevinst, efter den anden, svarede afdelingen, at udbetalingen ville tage 5-18 hverdage. Jeg har alt i mine e-mails. Hvordan er dette muligt?

Hello there.

May I firstly ask at which casino exactly do you experience this, please?

Also please tell us if your account is fully verified there and how the situation stands now, so we can better understand it.

Hej, er disse nogensinde fra dem?

Hej, jeg har lige modtaget en udbetaling på 50 euro på min konto. Ingen forklaring på hvorfor? De skulle have udbetalt 500 euro til mig, og jeg ventede næsten en måned på at se de 50 euro udbetalt. Jeg spillede med mine egne penge og ikke med en bonus.

Well, you didn't write the name of the casino, so we are unable to know if this is them, unfortunately. 🤷‍♀️

If you feel like our complaint team could look into this, please file a complaint at any time. You know the procedure now, right?

Jeg indgiver en klage til jer, hvad skal jeg ellers gøre?

Uden nogen forklaring betalte de mig 50 euro i stedet for 500, så er der 2 separate gevinster spillet med min indbetaling, og det fremgår af e-mailsene.

Hello, sadly I do not follow the last post very well, since we still do not know which precise casino we have been talking about. Let me ask you to provide the full URL, the website address, and then we can perhaps start with something more concrete. There are a few Vegas Casinos around.

I also could not find the complaint, though. Anytime you are concerned that any casino unfairly deducted a portion of your winnings, a complaint is a good call, especially when you say the casino has not explained that clearly.

Is it possible that the €50 casino is willing to pay is your initial deposit instead of a portion of the winnings you mentioned? Thank you in advance.

Tak, jeg sendte 2 skærmbilleder med detaljer om de 2 gevinster i går, casino og dette

Fine, so this is about This is Vegas Casino, thank you.

In all honesty, the incomplete review suggests that you should steer clear of this casino as it lacks safety and fairness.

However, I cannot determine to whom you sent the screenshots, and I would also like to emphasize that you have not submitted any related complaint thus far.

It would be beneficial to submit one; maybe the casino will communicate with us despite its poor rating.

Tak, jeg ved ikke, hvad jeg skal gøre for at indgive en klage, hvordan og hvad proceduren er?, for jeg har gjort det et par gange, og jeg fik hjælp i det ene tilfælde og ikke i det andet. Jeg tilføjer skærmbilleder her.

Hello, I believe you know what to do; thus far you have successfully submitted more than 5 complaints, so I may add some advice: do not focus on the outcome or complications just now and start with the complaint request.

It's still the same: fill out the requested form, describe the matter as clearly as possible, add assouciated screenshots, and press the submit button. The rest comes afterwards.

It would be good if you used free ChatGPT or another tool that is capable of forming well-structured and easy-to-understand texts and also directly translating those.

Understanding plays a significant role while the matter is investigated.

Jeg har bare lagt alt i klageafsnittet

I believe we still do not understand each other even here on the forum. 🙁

You did not put anything into the complaint section, I'm afraid. There is still no complaint submitted against This is Vegas Casino.

How about you start using a translator now? ChatGPT could truly help us understand each other in this.

Jeg gik ind i klageafsnittet, der var nogle spørgsmål, som jeg besvarede, så vedhæftede jeg 2 skærmbilleder og sendte dem. Hvad skal jeg ellers gøre, måske har jeg lavet fejl? Hvis den fortæller mig den præcise procedure eller giver mig et link direkte til klagerne?

Please find the direct link where you can submit your complaint here. It will tell you the exact steps you need to go through:

https://casino.guru/complaints/create

Jeg gik tilbage til klageafsnittet, og det var sandt, at jeg ikke lukkede klagen, fordi jeg havde skrevet ovenfor, at dette er Vegas Casino - desværre er det ikke på listen nedenfor, og de accepterede ikke min klage, hvad skal jeg gøre?

Do not worry at all. The easiest way for you is to choose any of the casinos you can find on the list and explain well later which casino it really belongs to. Our complaint team will fix it for you.

Men hvorfor tager de ikke alt herfra?