Hej, jeg var i Vances i Albanien fra 30/08/2023 til 09/7/2023. Jeg besluttede at registrere mig hos jet casino, jeg spillede lidt under mit ophold i Albanien. Den 7. vendte jeg tilbage til Frankrig, da jetkasino var forbudt i Frankrig, fortsatte jeg med at spille, mens min adgang skulle være afskåret i Frankrig, anmoder jeg om tilbagebetaling af de tabte beløb fra den 7., hvilket er 4000 euro. Kan du venligst hjælpe mig
I'm sorry but you are not entitled to a refund:
(https://casino.guru/jet-casino-player-demands-a-refund-for-playing-in)
"Since the casino has not blocked your account due to France being a restricted country and none of your money has been confiscated because of it, I'm afraid there is nothing we can do now to assist you. From our point of view, the players are not eligible for deposit refunds, when the casino allows them to register and play even if they are from a restricted country. The real issue would arise if the casino were to seize funds from players residing in restricted territories, who had registered and deposited with true and accurate personal information.
Furthermore, Jet Casino operates under a valid Curacao license, so they do not hold any information regarding players self-excluded in France. Therefore, unless you specifically requested exclusion from gambling at this particular casino due to addiction, I must regretfully inform you that you do not meet the criteria for deposit refunds."
Please keep this in mind 🙏
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
