Hi guys, i have a little problem, i made an account on online casino but i got wrong adress in, the city is good but the address and the postal code is wrong, I just requested withdraw of like 460 euro, I think they will ask for my KYC, what should i do?
Hi, first of all it would be good to say what casino we are talking about.
Then, I would definitely write to support to see if it's possible to change it since you entered it wrong and wait for their reply. didn't you notice it earlier but only after you decided to make a withdrawal ?
Anyway, I would definitely notify the casino of this fact so that it doesn't cause you problems later.
When you do, be sure to let me know what they told you.
Its posido casino. I think my autofill filled the forms with some random address and i didnt noticed that. I haven't been playing that much there, I made a withdraw request and then saw it, talked to the support about the withdraw, they are saying there is a maintenance going and withdraws take more time and after talking about the wrong address they told me to write them later, thats from yesterday so i will write them now and be back. I have every document (ID, driving license, etc.) so i hope we can work this out
Just talked to the support, kind lady helped me with the address changing, I don't see it on my profile but I was told that there is nothing to worry about, the department will check this and it will be updated soon, so I wait
That is really nice to hear when support is able to help in a matter like this. Hopefully, there won't be any issues with it anymore. Please let us know how it goes, for sure.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
