Forsinket eller udestående hævning

Jeg har ikke modtaget en udbetaling efter de 3 hverdage, der er angivet i vilkårene.

Casinonavn: Allyspin

Hvor meget: 500€

Udtrædelsesdatoer: 04/07/2025

Udbetalingsmetode: kort

Rapporttype: forsinket/afventer udbetaling

Jeg anmodede om en udbetaling på €500 på Allyspin-platformen den 4. juli 2025 via kort. Transaktionen har varet over 5 hverdage, selvom deres vilkår angiver, at udbetalinger behandles inden for 1-3 hverdage.

Jeg har kontaktet support mange gange, men jeg får kun vage svar som "betalingen vil blive gennemført snart" uden nogen specifikke oplysninger.

Når jeg spørger i livechatten, om verifikation er nødvendig, siger de nej, og at de kun vil anmode om verifikation, hvis der er noget mistænkeligt på min konto.

Jeg anmoder CasinoGurus assistance, så platformen kan fortsætte med den øjeblikkelige udbetaling af mine midler.

Jeg er villig til at fremlægge al dokumentation (skærmbilleder, bekræftelse af udbetaling osv.), hvis det er nødvendigt.

Is there any information regarding your withdrawal in your account?

Did you get any email from the support, perhaps?

Live chat usually doesn't know much about withdrawals, and that is why they won't give you much information. It is not their responsibility, let's say. 🤷‍♀️

Our complaint team has to wait for the 14-day time period to pass before they can intervene, as it was explained to you in your complaint, so I hope that the casino will be able to resolve it before then.

Have you tried to get in touch with them by email as well, by the way?

Jeg har ikke modtaget nogen e-mail, der forklarer, hvorfor de udsætter det. Og hvorfor 14 dage? Allyspins brugsbetingelser angiver, at det tager 1-3 hverdage at hæve penge.

Hello,

I know how it sounds, but those are our rules. Simply put, most modern casinos can resolve the majority of issues within this time frame, which is much more effective than intervening immediately.

I understand it may sound weird from the other perspective, though. So, I hope the casino will get back to you shortly! If not, keep us updated, please.

9 hverdage, og allyspin casino narrer mig stadig

Shortly your complaint will be reviewed again by our complaint team, so hopefully there will be some movement seen. 🤞

I'm having same issue buddy, Let me know how it goes.

Do they have something like live chat? If a casino does not have that, I would never trust them at all.

Den har live chat, den har to forskellige kontakt-e-mails, men alligevel. Folk har været uegnede fra d. 7/4, da jeg anmodede om udbetaling, indtil i dag, hvor de giver mig undskyldninger uafbrudt. Du får dine penge, bare rolig, din udbetaling er sikker og andre lignende søde ting. De prøver at overbevise dig om, at alt er fint, men de forklarer dig ikke, hvad der sker med din udbetaling, og hvornår du modtager den.

Have you ever had a withdraw from them? just curious as im in the same boat buddy

I would suggest simply keep cool and do not worry about it, it is not healthy, if they pay you, take that money, leave a honest review here and never go back.

If they do not pay you, do the same, leave a honest review and never go back.

It took me time to find good casinos which just pay out, but I do not want to spam their names here, you are in a different country than I am and sometimes that can make a difference. But do not let it get you down and have bad days or such.

De giver mig stadig undskyldninger for arbejdsbyrden og sætter ikke mine penge ind. Vil I gøre noget ved det?

Yes, Dominika has a few more days to reply and I believe that we will contact the casino soon, so I hope that it will be positive. 

But you have to be a bit more patient because you are not the only one who has an open complaint.