En repræsentant fra casinoet skrev til mig for at kontakte dig, så du kunne genåbne klagen. De ønsker at returnere pengene. For at gøre dette skal du genåbne klagen og angive oplysningerne om modtagelse af pengene. Genåbne venligst klagen.
Nedenfor er et link til klagen, der skal genoptages. Tak på forhånd.
TRC-20 USDT
TYZC56beFxAZwVxxwYaqabYBdCCc3w6p2C
https://casino.guru/1win-casino-player-s-request-for-account-closure-is
Hello, it is me, Radka.
Thank you for getting here. Now that you are here, please access your complaint, use the reopen button, and then provide a full description of the details you just mentioned. This is the correct procedure to follow.
https://casino.guru/1win-casino-player-s-request-for-account-closure-is 👈👈
I'm glad to see there is a way to alter the previously unpleasant ending.
hi i would have done that but that button is missing so i wrote to you to open it again.
I can't reopen the case for you; only a player or casino representative can do that. The player only twice. I will, however, send a note to the complaint team and you can search your email to reply to the specific conversation regarding the complaint in question and ask for a reopening per email.
Note sent. I expect you to get contacted. I hope it works well!
Thank you dear Radka❤️
Here is their text below
Hello!
We have repeatedly tried to contact the Casino guru team to reopen the complaint and consider your request for a refund. Unfortunately, at the moment we have not received a response. We are very interested in cooperation and resolution of this situation. In connection with the current circumstances, could you reopen the complaint on your side and provide the Casino guru team with the current details of the crypto wallet in the TRC20 network for a refund.
Hello! You are welcome. GLad to see the complaint reopened again.
Make sure to provide that info to your complaint handler, please. However, I honestly find the note quite weird.
This specific complaint has been reopened twice, and the casino representative has failed to respond. I really hope that Michal will be able to resolve this weird situation with the casino, at least now. 🤔
Uden jeres hjælp ville det ikke have været muligt at genåbne klagen så hurtigt. Så tak igen ❤️ angående denne klage, Gud elsker treenigheden, jeg tror, at tvisten vil blive løst på tredje forsøg 🙂 Der er intet mærkeligt her, dette er uagtsomhed, manglende overholdelse af de regler, der er skrevet i deres regler og betingelser, og vilkårene i forordningen om ansvarligt spil. Hvis de havde fulgt reglen, ville denne klage slet ikke have været det, hvorfor skulle jeg følge reglen, når casinoet ikke skulle, vil jeg blive holdt ansvarlig, når de ikke vil?
You are welcome!
Those are pretty fair questions, and my fingers are crossed for you. With a certain amount of luck and positive energy, this situation will soon be behing you. 🙂
Just in case I won't be around, send me an update here 🙏 so I can cheer with you once it's resolved!
Voldeligt eller stødende indhold
What do you mean by this, please?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
