Genåbning af en casinoklage

Hej, casinoet har anmodet om, at klagen genåbnes, og jeg er overrasket over, at den ikke er blevet genåbnet. Hvor lang tid tager det normalt at genåbne en klage som denne? Casinoet anmodede om at få den genåbnet mandag i sidste uge.

Hello, it depends on the mediator's capacities and when and how the casino reaches the mediator. I'm sorry; I have no details available, but the mediator will consider that request.

Oh, okay. I was just wondering, since I haven't heard anything about the matter, even though the complaint has shown this message for over a week: "A request to reopen the complaint has been sent. We will check the situation and inform you of the outcome of the process."