Genåbning af en casinoklage

Hej, casinoet har anmodet om, at klagen genåbnes, og jeg er overrasket over, at den ikke er blevet genåbnet. Hvor lang tid tager det normalt at genåbne en klage som denne? Casinoet anmodede om at få den genåbnet mandag i sidste uge.

Hello, it depends on the mediator's capacities and when and how the casino reaches the mediator. I'm sorry; I have no details available, but the mediator will consider that request.

Oh, okay. I was just wondering, since I haven't heard anything about the matter, even though the complaint has shown this message for over a week: "A request to reopen the complaint has been sent. We will check the situation and inform you of the outcome of the process."

Oh, I see now. I guess the mediator did not have enough time to get through it. That's, in my opinion, the most likely scenario. I'm glad he responded yesterday and that the matter is open again. Hopes are up for a positive ending!

I just read through your entire complaint, what a wild chain of events - best of luck!

I also am developing some frustrations with the engagement level here regarding my own complaint.

Ja, det er og har været en virkelig svær sag. Lad os se, om vi endelig kan finde en aftale nu, hvor casinoet har bedt om at genåbne klagen. Åh, jeg fik ikke din klage åbnet, så jeg kan ikke se, hvordan det skrider frem?