Thanks for your reply. Since you have an open complaint, our team will do their best to help you, so you don’t need to worry about that.
If you’ve only been waiting a few days, I wouldn’t assume something is wrong just yet. I’d try to stay patient and give the process some time. I understand that being told to "just wait" isn’t easy when your money is involved, but patience is often the most useful approach at this stage.
You mentioned playing with a bonus and completing the wagering requirements. Was there a maximum cashout limit on that bonus? That’s an important detail too. Sometimes the cap is applied as soon as you finish wagering, while in other cases it’s applied when you request a withdrawal.
It’s also possible that the casino is reviewing your gameplay while the bonus was active. However, until they confirm what’s happening, that’s only a possibility I’m suggesting.
For now, we’ll need to give our team time to investigate your situation further. I hope everything gets resolved, and if you receive any updates, please come back and let us know.
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