Goldbet udbetaler ikke gevinster og blokerer din konto i stedet for at udbetale

Hej, har nogen erfaring med at hæve penge uden at få udbetalt, og kontoen bliver blokeret og begrænset med en duplikatkonto? Jeg forstår det ikke, jeg har ikke en duplikatkonto, det ville ikke give mening at miste den proces, jeg har bygget op i lang tid, og hvor jeg havde 5000 CZK. Hvordan får jeg penge fra 5? Jeg har ret, jeg har ikke ødelagt noget.

goldbet udbetaler ikke gevinster

Kan nogen hjælpe eller rådgive?

An allegation of duplicate accounts needs a clear explanation, especially when you say you have only one account and CZK 5,000 remains unpaid. We can’t determine what happened from the allegation alone.

Could you share the casino’s exact message about the block, with your personal details hidden? When did you request the withdrawal, and was your account already verified? It would also help to know whether you used a bonus and whether anyone else in your household plays there.

Your complaint has already been submitted and is waiting for review. Please give our team time to assess it; they’ll ask you for any further information they need. In the meantime, you’re welcome to keep us updated here if the casino provides a more specific explanation.

Anyway I have one more question for you regarding your complaint. You are talking about casino Goldbet on the other hand you try to open complaint against casino- Goldqiro. Which one exactly are you referring to please?

Beklager, det er Goldbet, og kontoen blev verificeret, og jeg havde allerede hævet omkring 4 gange før, så nåede jeg sølvniveauet og fik mulighed for at hæve penge inden for en time til maksimalt 1 dag. Så hvorfor skulle jeg oprette en duplikat og starte alt forfra igen, det giver ikke mening. Det tog mere end en uge, og jeg mindede mig selv om det hver dag både i casinochatten og på Telegram, og derefter via e-mail, og jeg modtog den samme besked om duplikatkontoen. Det er muligt, at der opstod en fejl, da jeg skiftede telefon. Jeg købte en Samsung, og jeg bruger ikke Xiaomi, men jeg flyttede alt korrekt, så forhåbentlig er det fint. Jeg kan sende skærmbilleder til hævnings-ID'et, jeg har også samtaler fra e-mailen og en tilbagevendende e-mail om duplikatet. Tak for din tid, og jeg tror, ​​at det vil blive løst.

Switching from a Xiaomi to a Samsung and logging into the same existing account does not, by itself, mean you created a duplicate account. However, we can’t yet tell what triggered the casino’s allegation.

When you moved to the new phone, did you simply sign in with your original account details, or go through any registration process again? You can also share the exact duplicate-account message here, with your personal details hidden.

Your previous successful withdrawals help establish the account’s history, although they don’t settle the current allegation. Since you’ve confirmed that this concerns Goldbet, please clarify the casino name in your existing complaint too, so the team assesses the correct operator.

Let’s see what the review establishes before drawing conclusions about the phone change or the unpaid balance.

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Thank you for sharing the screenshots. Goldbet cites its duplicate-account rule and confirms that it will maintain the ban, but the messages don’t explain what specifically links your account to another one. They also leave your question about the remaining CZK 4,800 unanswered.

The rule mentions shared household details and IP addresses as well as personal information. Has anyone else in your household used Goldbet? This could help clarify the allegation, although a shared connection alone would not establish that you operated both accounts.

Since your complaint is awaiting review, let’s see how our team assesses the information. Please also hide your phone number, email address and other personal details in the public screenshots; you can share the originals privately with the complaint team if requested.

Nå, de burde inkludere det at stjæle fra deres klienter i deres regler, mens vi er i gang. Og jeg kan med sikkerhed sige, at ingen andre deler en konto med mig, fordi jeg er alene, men måske ville en hund? Ja, jeg kan sende dig mange flere samtaler og billeder, men det er nok tydeligt, hvem der vinder nu, så jeg vil gerne være ærlig. Jeg vil ikke.

I understand why you’re angry when the casino keeps referring to duplicate accounts without giving you a specific explanation. You’ve now clarified that you live alone and nobody else in your household uses Goldbet, which is relevant to that allegation.

Your complaint is now open, so please answer the questions our Complaints Team asks there. You’re also welcome to add any new developments, conversations or other information you consider relevant directly to the complaint, so everything is available in one place.

The casino’s decision doesn’t mean the outcome is already settled. Let’s give the team time to examine the allegation and the unpaid balance. You can still keep us updated here on the forum.