Withdraw 2000€ uncomplete

Hello, I live in Germany, yesterday I withdrew €2000 and it says that my account is incompletely verified. Sometimes when I know how to play on weekends and I win, the money can be in my account in half an hour. Thanks in advance!

What's the casino? Sometimes when you have a big win you have to verify your method of payment again. If they have live chat ask them to clarify or send support an email and ask them what they need from you for the withdrawal to be processed.

The customer service sent that some documents for verification are missing, I sent them now, I'm waiting and sent the payment request again

They simply refuse the payment and the customer service sends a request for the same document, I don't understand why the verification is updated now

Hello there. In order to help you out we need to know which casino are you referring to, please. Was this your first attempt to withdraw? We'll wait for your reply.

Vulkan vegas casino

This is not the first attempt to withdraw

Hello and thank you for the information. So have you had any successful withdrawal before, is that right? After sending the last document, as you wrote in your post above, your account is now updated. Does that mean verified? I am a bit confused, you see, trying to clear things up and better understand what the issue is 🤔. You could actually try to ask the support what is happening, maybe the document you have sent was in wrong format and that is why they asked you to send it again. They should be able to explain it to you, so you know what to do next. Let me know, please, if you move forward with the verification.

Before, I had no problems with the withdrawal, the last document I sent was verified again and now everything is fine, I wrote to the customer service, but they sent me to send the same document again, I don't understand it anymore, if before the payment went through, now suddenly it doesn't anymore

I would send all your documents in again to be on the safe side. Proof of address proof of payment method and ID that way there can be no more excuses not to payout.

May I know whether the casino has ever approved the documents before? I'm trying to figure out whether, for some unknown reason, the same documents are not okay today.

Any clue what seems to be wrong with them now?

Romi made a good point by suggesting getting back to support and demanding more detailed instructions to prevent the next delay.

"You could actually try to ask the support what is happening, maybe the document you have sent was in wrong format and that is why they asked you to send it again. They should be able to explain it to you, so you know what to do next. "

Kindly let us know. 🙏

thank you all for your help, the payment is complete

Hey. That's really great news. Luckily it didn't take that long, despite all the hassle, don't you think so?

If you like to share your experience with others, please do so by writing a user review over here 👈😉.

Thanks for sharing.

Hej alle sammen, jeg vil også gerne deltage

ja det virker virkelig

Hi, feel free to chime in if you have something to say about this situation and the casino. 

If I may ask, what specifically works ? Do you have any experience with this casino ?