ForumKlagesagerHELP needed - Getwin casino

HELP needed - Getwin casino

2 år siden af mb1000
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3188 visninger 14 svar |
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2 år siden

Hi. Desperate for help with an issue with Getwin casino.


Been playing on site for 6-8months and no issues. been paid several times and biggest payout £1700. Had a good run at the end of june and had 2 pending withdrawals, £3400 and £2400. Sent email chasing it, was given the usual reply saying payment will be processed once game play data is received from provider. had sent this response in past and had been paid Played on the 29.06.22 whilst withdrawals were pending. on 01.07.22 they blocked my access to account, no response to previous emails at all! I have not breached any TC's and wondering if there is anything I can do at all?


many thanks

mb1000
2 år siden

I'm sorry you picked up such an unlicensed casino - not mentioning the UK license.

There are many scenarios and possible reasons why the casino blocked your account, but without a response from the casino - we can all only guess.

I would advise you to submit a complaint, but again we would definitely need to know what is happening with your account now, so in case the casino chooses to ignore us, we'll be unable to help.

Well, it's still better than nothing I guess.

I wish I had a better solution but unlicensed casinos are practically untouchable.


Radka
2 år siden

Hi,


Thank you very much for getting back to me. Still no response to any emails, not even a reason as to why they blocked access and not processing withdrawal.


Would appreciate any attempt and you time if you could contact them. Its a guge long shot ! My username is my email.


Many thanks

mb1000
2 år siden

Hello,

we can't start with the complaint just now, I'm afraid.

First, you must submit your complaint - just click this link:

https://casino.guru/complaints/create

You can copy and paste your first post concerning this issue, it contains useful information. Feel free to add emails or screenshots - if you have any.

After that, the Complaint Team will review the issue and get in touch with you. Sadly, there are lots of players asking for help, and the whole Resolution Center is overwhelmed now.

So I ask you kindly for a bit of patience.



5 måneder siden

Hej, jeg vil gerne vide, om du var i stand til at hæve penge fra get win!! Da jeg har 30.000 dollars der, og jeg ikke ved, hvordan jeg skal hæve dem, kan du venligst hjælpe?

Automatisk oversættelse:
5 måneder siden

file


Sådan kommer det altid ud for mig

Automatisk oversættelse:
gamboapulidoj
5 måneder siden

Hey, what seems to be the problem please ? According to the screenshot I can see that everything that is needed is described there, so I probably wouldn't play and wait until the money is gone or until the fee is deducted. I suppose it could take some time to get the money and we give casinos 14 days to resolve the withdrawal. 

However, if nothing changes and you don't receive the money, then you can open a complaint, but I think I would still try to hold out. 

Anyway, how long have you been waiting for the money ?

5 måneder siden

Hej jeg har ventet på hævningen af pengene i 3 dage, ifølge skærmbilledet kan jeg forstå at jeg skal indbetale 10% af det jeg hæver!!!! Jeg ved ikke om du kan hjælpe mig med at forstå!!

Automatisk oversættelse:
gamboapulidoj
5 måneder siden

Yes, and it was still the weekend so I would be patient. As for the 10%, my understanding is that the fee is deducted from the amount you withdraw, i.e. $1000, so you don't have to do anything to make the withdrawal successful. 

However, if you have any questions, I would definitely direct them to the casino support and they should be able to advise you or give you guidance if you don't understand something. 👍

5 måneder siden

Hej, kender du eller har du spillet i dette betting hus, da jeg ikke ved om det er falsk??? og mange tak for din rigtige hjælp

file

Automatisk oversættelse:
5 måneder siden

Hej, har du spillet eller hørt om dette bettinghus, GETWIN1.BET ES RUSSIAN SPANISH

Automatisk oversættelse:
gamboapulidoj
5 måneder siden

Hello. You will find all the information about this casino over here, where our team prepared prepared a full review of it. It looks like the casino operates without an official license, and only 2 users wrote about their experience there. If you look at their safety index, well, it is not good at all, in my opinion.🤷‍♀️

Have you gotten any updates regarding your withdrawal, perhaps?

5 måneder siden

Hej Romi,

Jeg har præcis det samme problem".

Som du siger, er investeringsafkastet ikke godt. Desværre var jeg ikke i stand til at se anmeldelsen, men jeg tror, at dette casino er et casino, der ikke vil udbetale gevinsterne.

Disse er højst sandsynligt svindlere.

Jeg forsøger at hæve et bestemt beløb og er nysgerrig efter at se, efter jeg har indbetalt de 10% i dag, om beløbet bliver udbetalt, men det tror jeg ikke.

Med venlig hilsen

Automatisk oversættelse:
5 måneder siden

Opdatering 2.0

Jeg indsatte den, spurgte om de måtte tjekke den og så var svaret, at jeg havde spillet på tvivlsomme spil, og derfor blev min udbetaling stoppet.

Det er ret sus, men det bliver endnu værre.

De sagde, at jeg kunne få VIP-status, og inden for de næste 24 timer ville jeg få udbetalt alle pengene (som jeg angiveligt vandt gennem tvivlsomme væddemål).


Sammenfattende kan du sige, hold dig væk! Absolut ikke tilmelde dig, det er bare en rip-off.

Automatisk oversættelse:
joel01machill
5 måneder siden

The whole situation doesn't look right to me at all. Sorry about that. I would suggest moving on to a safer casino if I were you.

Unfortunately, our complaint team probably won't be able to help in this case, as the casino is not willing to communicate with us at all.

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