Hugewin.com Need help with crypto complaint

I need help from somebody who knows more about the blockchain.

I started playing at Hugewin and made a first deposit with crypto. I used Skrill to send the crypto. And everything was okay.

But my second and third deposit (used the same Skrill method) never reached my casino wallet. Skrill blames Hugewin and Hugewin blames Skrill so I need somebody to take a look at the blockchain and tell me who is to blame here because my €150 is gone now.

I don’t know nothing about the blockchain and the only deference I can see is that the first deposit is shown in the tab "transactions" and that the second and third deposited (that are lost) is shown in the tab "internal transactions".  See screenshots

Who can help me with this?

Also I find it strange that all 3 my deposits left this wallet together. The first deposit (that went well) can only be in the possession of the casino. How can it be that this amount left the wallet with the other 2 amounts? (all 3 deposits together is the amount that left the wallet)

Something is not right is it. You would have pasted the casinos code into the bar before you sent the deposits so they all should have reached the same destination = your casino of choice. This is where my knowledge ends in regards as to what you can do .can SKRILL give you the address that the 2 missing deposits went to so you can check them against the casinos code. Good luck

Thanks for your reply Nigeljc.

Skrill explained to me how to read the blockchain and I can proof now that the money went into the casino wallet but the casino is not responding any more,

If they don’t answer by tomorrow I will start an complaint against them.

Sent the casino all the evidence but now they ignore me so i will start a complaint.

Can somebody confirm that this is their ETH wallet that they use for ETH withdrawals?

0x7C09EC3AeCEE2E313897455d54dC595D3517FB4B

Talked to somebody on Reddit how has exactly the same problem. I don’t understand that the casino don’t see their mistake. Hopefully he also files an complaint here.

So I’m sure now that wallet 0x7C09EC3AeCEE2E313897455d54dC595D3517FB4B is the casinos main wallet.

You can see his exact same problem here;

https://etherscan.io/tx/0x92f1aea39f41a5406832edea65f4a1ba5f031df717c448caa7df60701acae41f

https://etherscan.io/address/0x6A98E1593BE25Be289f56c3cd65617F3CD0996e3

Hello. Sorry you have to go thru this unpleasant situation. After reading all your posts, I can see that you have done the right thing and opened a complaint here with our team. Have you got any other explanation from the casino support about the situation, by any chance?

No the only thing they say is "There are no transactions in our wallet."

I forgot to mention my link here;

https://etherscan.io/address/0xd14663c2066a8332af2312312bb19511942649e4

See my complaint for more explanation en details.  (some posts are pending for approval)

Hello and thank you. Now we need to wait and hopefully our complaint team will be able to get some more information, or explanation from the support and they will be able to mark your case as resolved. I will keep my fingers crossed.

I had a similar issue with my bitcoin payment from yesterday. Even though it was sent to the info from the QR Code they provided to me, they said it was not their address and refused to pay me. They stole $100 from me before I could play a single game. 

This is all very shade and sounds like another Wagerinox or VooZaZa. Are all of these new Curaçao casinos crooks? I think we need to get on top of this one immediately and lower their ratings immediately if not resolved or if not responded to. I thought a 7.3 rating was going to be high enough that I could avoid petty casino theft. If you see a trend please respond quickly with warnings and sanctions and update players asap...thanks

Hello. I have read your post in the other thread as well, where you can see my answer.

If your complaint, or any other complaint for this casino will not get resolved, it will surely lower its safety index. I really like to see it solved as soon as possible though, and really hope our complaint team will be able to help. Please keep us informed, about any updates.

Godaften, jeg har vundet 350 euro på casino hugewin siden starten af ​​august! Jeg har anmodet om en udbetaling, og de afviser konstant mine verifikationsdata, mens jeg indsender officielle regeringsdokumenter via deres hjemmeside, og de fortæller mig, at de er forkerte, og at dataene ikke stemmer overens, selvom dette ikke er tilfældet! ​​De svarer på e-mails efter dage, og i live kundeservice gør de grin med mig, mens de selv beder mig om at kontakte dem for yderligere information! Jeg har også gentagne gange indsendt alt i bilag via e-mail, og de accepterer dem ikke!

Hi Pasmar, this has been going on for far too long, especially if you have repeatedly submitted official documents and the casino still only gives you vague explanations.

Which document are they rejecting, and what specific information do they claim does not match? Have you asked them to identify the exact discrepancy and explain what needs to be corrected?

Since the verification has reportedly been unresolved since early August despite your repeated attempts, I recommend submitting a complaint to our Complaints team. Please include the casino’s rejection messages and the relevant email communication so the team can properly assess the verification process.

Jeg prøvede at indsende min klage via det link, du har angivet, men jeg kan ikke dele den, fordi din søgning ikke finder det casino, jeg vil klage over (det er HUGEWIN casino)... De afviser mit kørekort og siger, at min fødselsdato er forkert, fordi det ikke ser tydeligt ud, men jeg har også sendt dem mit ID med den korrekte dato samt en selfie med kørekortet og ID'et på samme tid! Det er utænkeligt, at de ikke fortsætter med verifikationen ved at komme med dumme undskyldninger, når alt ser normalt ud på andre casinoer, fordi jeg slet ikke har noget problem? Mine adresseoplysninger siger også, at de er forkerte, mens den internetregning, jeg sender, viser præcis den samme adresse! Og i dette tilfælde har jeg intet problem med nogen casinoer bortset fra dem, der ser drager og bevidst har afvist dem i 3 måneder!

I see, thanks for explaining everything in more detail.

If you cannot find Hugewin Casino in our complaint form, there should be an option saying "Casino not in the list above? Click here". You can use that to enter the casino's name and website manually and continue with your complaint.

As for the verification, I understand your frustration. If you've already provided your driver's license, ID card, and the requested selfies, the casino should ideally explain exactly what is wrong with the documents rather than repeatedly rejecting them without a clear solution. The same applies to your proof of address.

When submitting your complaint, please include the rejection messages and the documents you've already tried to verify with, so our Complaints team can properly assess the situation.

Let me know if you manage to submit the complaint using that option, or if the form still gives you trouble.

Desværre er der ingen mulighed for at "casinoet er ikke på din liste", hverken når jeg skriver det manuelt eller i casino-linket!

https://hugewin143.com/el/settings/transactions/! Jeg fandt dog et casino, som jeg klagede over, og det er Win Casino, men det ser tilsyneladende ikke ud til at være det rigtige! Hvad kan jeg gøre, jeg kan heller ikke finde en løsning hos jer.

Dette er casinoet, der er skrevet med grønne bogstaver og understreget, men der er ingen steder i søgelisten at indgive en klage!

The reason you cannot see the option I described is that you are currently in the Forum section, not the Complaints section. The complaint form is not available on the forum.

In the screenshot, click the three horizontal lines next to the Casino Guru logo. When the menu opens, look for Complaints—it may appear as the equivalent word in your language. Open that section and complete the complaint form there.

You cannot submit or manage a complaint through the forum.

Men det er jo det, jeg forklarer dig, det er der, jeg går hen og klager! Jeg kan bare ikke finde HUGEWIN casinoet på listen over casinoer, du har, derfor fortæller jeg dig det! Søgningen finder heller ikke det link, jeg har lagt ind, jeg håber, du forstår, hvad jeg forklarer!