Jeg har tidligere spillet på Gododds casino, hvilket var en fantastisk oplevelse. Jeg bad derefter om at få min konto forbudt, da jeg ville tage lidt timeout. (blev senere fortalt, at der er et selvekskluderingsværktøj, som jeg ikke så)
Efter nogle måneder ude besluttede jeg, at jeg gerne ville begynde at spille igen (hovedsageligt på heste). Jeg er ikke fan af de store britiske virksomheders websteder, som jeg kunne lide Gododds.
Jeg fortsatte derefter med at bruge Hustles Casino, som igen var fantastisk. Indsatte over £1000 og satsede det meste. Jeg havde så omkring 1050 £ på min konto, som jeg ville hæve. De løbsmøder, jeg ville satse på, var afsluttet, og jeg ville hæve mine penge.
Jeg gennemgik de sædvanlige kontroller og fik at vide, at Gododds og Hustle Casino er en del af det samme firma, og jeg havde bedt om at få min Gododds-konto forbudt, og nu har de forbudt min Hustles-konto, og jeg vil ikke modtage tilbagebetalingen af mine 1050 £. balance.
Jeg vidste ikke, at disse var forbundne enheder - jeg har endnu ikke modtaget et svar tilbage fra Hustles Casino, så jeg ønsker, at jeg modtager mine penge.
Jeg ved, at jeg teknisk set brød reglerne, men jeg indførte selv forbuddet, som jeg mener kunne ophæves?
I previously played on Gododds casino which was a great experience. I then asked for my account to be banned as I wanted to take some time out. (was later told there is a self exclusion tool which I didn't see)
After some months out I decided I would like to start gambling again (mainly on horses). I'm not a fan of the big corporate UK sites which I was I liked Gododds.
I then went on to use Hustles Casino which again, was amazing. Deposited over £1000 and wagered most of it. I then had around £1050 in my account which I wanted to withdraw. The race meetings I wanted to bet on had finished and I wanted to withdraw my money.
I went through the usual checks and was told that Gododds and Hustle Casino are part of the same company and I had asked for my Gododds account to be banned and now they have banned my Hustles account and I will not receive the refund of my £1050 balance.
I did not know that these were connected entities - I'm yet to receive a response back from Hustles Casino so I am wishing that I receive my money.
I know I technically broke the rules but I imposed the ban myself which I believe could be lifted?
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