Not able to withdraw after i am verified - Lucky Vegas

Hey guys, maybe you have an idea what i can do to get my money.

I am a german gambler and i play from time to time at Lucky Vegas, losing and winning and in the past i have withdrawn smaller amounts already.

Three months ago i deposited 300 euros and i am up to 1800 euros, that i want to withdraw. When i click to withdraw, an error pops up and it says "we need more details from you" - but it does not say what exactly. As said i was verified already and i sent all documents. I reached out to support via chat and email multiple times over the last 2 weeks and no single answer.at least 5 emails i sent, no single answer, nothing.

What can i do? Its a maltese platform, operating under a skillonnet licence. What would you guys do next?

Hi there,

I'm just not sure if you have passed the verification already. Have all the documents been approved by the casino? Have you noticed some information saying that the KYC has been completed or have you received an email or anything?

Anyway, two weeks should be enough for such a verification so I'd assume there is some other problem.

It's a shame that they do not communicate. Hence, I'd suggest submitting a complaint.

Feel free to do so here.