Hello there and welcome to the forum 😉
First - you can share the casino's name, it's nothing you need to hide at this point.
Second - you can ask for the transcript anytime, but it depends on the casino, and whether they can provide it. And that depends on the platform/software they're running on.
More importantly - just start using some simple screenshot app (I use "Greenshot") and save any important conversation just like that 🙂:
Hi, you can always ask the support agent to send you the transcript. Make sure you wait for the answer, because if they say NO, then you need to copy the conversation manually or you can make screenshots. It's still worth it in a case that for example casino tells you it's OK to play in their casino even though your country is on their list of restricted countries etc.
I'd say that it depends on the issue you'd like to solve.
The live chat can't immediately help you with more specialized issues and I think this could be the case.
I ask you to start from the beginning. What happened to you and for how long have you been waiting for a reply?
I see now - thank you.
Please share everything you have through the complaint and we shall see if our Complaint Team will be able to sort it out.
Is it based on the RTG platform I wonder? This is one of the frequent issues while playing in the RTG casino as well.
Generally speaking, whenever it comes to playing in a casino, I recommend everyone to contact their customer support as soon as you register there and ask a few questions just to see how they react. If you realise that nobody answers, the chat is unavailable or the support is unprofessional, then just run away.
Hi there,
well, it does not sound so bad at all. So let's just hope they will approach your complaint with the same qualities.
Why did you delete all the previous posts?
Please do
Well after submitting the complaint here Winnerama has responded and they did meet me half way,They credited the funds voided funds immediately,So I will review them accordingly .
Thankyou
That's all right you do not have to delete anything.
Just let players know that the casino responded and solve your problem.
You don't need to hide anything.
Anybody can check your complaint where we stated that:
"Dear RICHNIC888,
Thank you for using the Casino Guru complaint resolution center and for your feedback. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system."
Your complaint is closed as resolved. 🙂
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
