Hello everyone,
What started as a dispute over my own deposits has turned into an eight-month investigation into InstantCasino, the companies behind it and the legal basis on which the casino operated.
I played at InstantCasino between January and October 2025 while living in the Netherlands.
During that time the casino had no problem accepting me as a Dutch customer. I was able to register using my Dutch address, complete KYC using Dutch documents and make substantial deposits without any restriction.
Everything changed after I questioned the legal basis on which the casino accepted Dutch players and asked who was legally responsible for operating the platform.
Instead of receiving clear answers, my account was closed and communication effectively stopped.
Since then, I have spent hundreds of hours trying to understand what really happened.
Over the last eight months I have:
* submitted an official ADR complaint which has now remained active for more than five months without any procedural conclusion;
* contacted multiple companies connected with the operator;
* communicated with lawyers and compliance departments;
* spoken with other players who experienced similar situations;
* consulted independent legal professionals;
* reported the matter to the Dutch Gambling Authority (KSA);
* obtained official corporate records directly from the Cyprus Registrar of Companies;
* analysed the operator’s historical corporate structure, licensing background and the entities involved.
During this investigation I discovered information that I had never expected to find when this dispute began.
I now possess official corporate documentation relating to companies historically connected with the operation of InstantCasino, including records concerning directors, shareholders, corporate administration and historical corporate changes.
Some of these findings have already been shared with relevant parties as part of the ongoing dispute.
An independent legal organisation is also conducting its own review of the operator’s corporate structure and regulatory background.
After more than eight months, I am still looking for one thing: a fair resolution and clear answers.
I am now looking to speak with other players, especially from the Netherlands, who may have had similar experiences with InstantCasino.
If you:
* registered using a Dutch address,
* completed Dutch KYC verification,
* deposited significant amounts,
* experienced account closure,
* had problems communicating with the casino,
* or are currently involved in a dispute,
I would really appreciate hearing from you.
I have gathered a significant amount of factual information during my investigation and I am happy to exchange information with other affected players.
Perhaps together we can better understand how this operator conducted its business and whether our experiences point to a broader pattern.
You can contact me at:
alanbutan@o2.pl
