Hi,
currently waiting on my withdrawal to be processed.
I’ve just hit the 7 business day mark so fingers are crossed.
Any luck with your withdrawal?
Perhaps next time try to use the "reply" button to address your message to whom you'd like to. 😉
Just a suggestion, you know.
No, still no joy, 27 business days now they are not replying to emails neither.
chat still works but same reply all the time blaming the financial team and saying they will escalate my complaint it’s just all talk.
Guess it’s just never happening?
Not sure what we can do about it?
Mines for £4330 so wouldn’t mind getting it 😂
😳 that’s quite an amount, I think I’m more annoyed that they keep leading us on instead of coming up with some shitty excuse not to pay out.
i did read somewhere that barge straat 1 has numerous sites operating Illegally something about shadowing genuine sites not sure what that means though
You’re right, hadn’t heard of barge straat 1 before but just looked it up and there’s apparently a bunch of websites using that address and a fake license number.
Found it on jokersace’ site, doesn’t look hopfully
Hej. Har du modtaget dine penge fra jokersace casino? Det er en måned siden, jeg anmodede om en udbetaling. Altid det samme svar i chatten...."bekræftelsen tager tid, fordi sikkerhed er en prioritet"......😂
Casinoet svarer ikke på e-mails, der spørger om udbetalingsplanen... men hvis indbetalingen mislykkes, tilbyder casinoet straks hjælp til at foretage indbetalingen.
Hi
no still the same response as you, I’ve threatened them with reporting the theft but they don’t care
Yeah same for me, chat said to email Anna, no reply in 24hrs so went back, they said they’d make it a priority, no reply.
Not sure what we can actually do?
I have an open case with them from casino Geru they still haven’t replied to them
Nu er de "21 hverdage", som casinoet har annonceret, udløbet. Den venlige chat understreger blot, at "der er en inspektion i gang for spillernes sikkerhed, og nogle gange skal der foretages yderligere kontroller for at sikre, at pengene går til den rigtige person". Chatagenterne er godt hjernevasket til at lyve. Casinoet svarer ikke på e-mails.... casinoet har også en, der hedder "vip anna"....som sender bonusbeskeder fra tid til anden, men ikke svarer på e-mails....der må være en eller anden "håret hånd" bag navnet "anna".
Yeah I haven’t gotten anywhere, emailed Anna and had nothing back.
Went on and on at support on day and got passed onto a manager called ‘Dan’ but basically got the same response from him.
Nu er de "21 hverdage", som casinoet har annonceret, udløbet. Den venlige chat understreger blot, at "der er en inspektion i gang for spillernes sikkerhed, og nogle gange skal der foretages yderligere kontroller for at sikre, at pengene går til den rigtige person". Chatagenterne er godt hjernevasket til at lyve. Casinoet svarer ikke på e-mails.... casinoet har også en, der hedder "vip anna"....som sender bonusbeskeder fra tid til anden, men ikke svarer på e-mails....der må være en eller anden "håret hånd" bag navnet "anna".
So you haven't thought about starting a complaint? I mean, if the time they told you they needed and it's been quite a long time, I would probably go that route.
What do you think?
Ja, det lader til, at det er svært at få mine penge. Chat undskylder for forsinkelsen og retfærdiggør den med "sikkerhed og yderligere kontroller som følge heraf". Deres konstante brug af ordet "sikkerhed" har allerede oplevet inflation. Kyc er bekræftet, jeg har modtaget én udbetaling, jeg har ikke brudt reglerne......stadig en måned nu "tjekket".
So if there were no problems before and suddenly the security check is supposed to last for a month, I don't think that's cool. If they don't have a timeframe and they're going to stretch it out, it's better to contact our team and I believe we'll be able to resolve it somehow.
At least I would give it a shot.🙂
Ja, appellen er under behandling. Den første udbetaling blev betalt på mindre end en uge ... og nu er det virkelig svært at få nogen oplysninger. Chatvvain retfærdiggør forsinkelsen med yderligere kontroller og spillersikkerhed ... så er det virkelig "sikkert" at vente ...?
Out of interest was your first withdrawal for less than you’d deposited?
I’ve not hit the 21 working day mark yet but haven’t been able to get real reason for it taking so long
Ja, appellen er under behandling. Den første udbetaling blev betalt på mindre end en uge ... og nu er det virkelig svært at få nogen oplysninger. Chatvvain retfærdiggør forsinkelsen med yderligere kontroller og spillersikkerhed ... så er det virkelig "sikkert" at vente ...?
To be honest, if I look at the casino's safety index, I would probably be rather negative. But I don't want to do that since your experience was that you already got money from here.
If the security check is supposed to last that long, it doesn't seem very justified to me.
So I think you opening a complaint is a good move.
Out of interest was your first withdrawal for less than you’d deposited?
I’ve not hit the 21 working day mark yet but haven’t been able to get real reason for it taking so long
Hello, I haven't played in this casino so I can't answer that for you.
You've been waiting 21 days? If so and they didn't tell you anything relevant, I certainly wouldn't wait any longer and I would also lodge a complaint.
What do you say?
Hej, har du modtaget dine penge? Jokersace chat kundeservice, Sonya, Fiona, Katie, Jade.....er en kunstig intelligens-chat. Der er ingen mennesker i kundeservice, og casinoet svarer ikke på e-mails. Hmmm, nu bliver spillerne virkelig snydt....Men....chatbotten er venlig....svarene kommer hurtigt....😅
No sign of any money, not sure what to actually do now?
ahah yep lots of chats with Fiona and Sonya who are defiantly not real, plus a bloke called Dan.
any idea what to do? My withdrawals for £4300 which is a bit silly
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