joo casino cancelled my account after winning a 100k jackpot

This casino robbed me out of my $100,000 jackpot win, they asked me to write a review, allowed me to withdraw $4,000 and then blocked my account and said they have shut down my account due to fraud which is absolute bullshit. DO NOT PLAY THIS CASINO, even if you win they will not pay you. Thomas Dent

I mean, if you committed a fraud, why would they even pay you the 4000? We've been watching the casino for some time since we received plenty of positive reviews from the players about the casino, but many of them were marked as fake by our system.

Could you please share more details about how they asked you to write the review?

I'll be watching your complaint carefully, it really interests me, especially due to the great rating of the casino according to our website.

I got my lawyers involved on this one! I was with Joo casino for so long deposited was more than what i won and had done many withdrawals with them also. the vip manager emailed me to congratulate me on my win and asked me to write what it felt like when i won the jackpot so they could post it on the site then they let me withdraw $4000 dollars in bitcoin which i received and when i went to login next i was locked out of account and received a email saying my account was closed due to invalid data! basically saying i wasn't who i was saying i am which it total bull shit. I'm going to fight this one to end. I dont want this to happen to anyone else i still feel sick over the whole ordeal!

i have all the emails from them regarding writing the review about winning the jackpot etc!

would you like me to send you all the emails?

Dama Nv has a really bad reputation with their others casinos so I'm not suprised.

Send them a letter to their company management office in Cyprus :

VIZUS H.C. LTD

Alpha Tower, Pavlou Nirvana, 4,

Leoforos Archiepiskopou Makariou III,

3021 Lemesos

Cyprus

Hope you get justice

ok thanks for that!

So did they ask you to write a review for their blog, website etc. or here on CasinoGuru?

This is so strange...they treated you like a VIP, congratulated, you've been with them for a long time so I'm sure they verified you, had some relationship with you and then suddenly, they cut you off? I'd love to hear mroe about reasons from the casino, because this is really strange so far.

yes was for joo casino website to show other customers that they to can win big`!

The fact that they allowed me to withdraw $4000 then decided to cut me off was just odd. then they refused to talk to me on the chat they just the decision by our security team final and there is nothing more that can be done. they were happy to take my hundreds of thousands in deposits but as soon as i won a big chunk of it back they close my account! its wrong i forward you the emails from just after i won the jackpot its pretty self explanatory! thats my next step from here would you recommend?

hey can i ask you is joo casino and king billy owned by the same company?

Hello, allow me to add that both are owned by Dama N.V.

Feel free to use the uper search bar to find casino review then you can find more detailed information abut each casino :

I've seen this kind of behaviour from casinos in past. I'm wondering if they really think that the player will say: "Alright, I won 100k, they still owe me 96k, but they say my account is closed, the decision is final so I'll just leave it as it is." - of course you won't. Even if you did something very very wrong, you should know what you did according to them.

Next steps? Just follow the complaint on our website. If it turns out that we can't help for any reason, you always have the option of contacting the licensing authority, but it's better to wait for now. I suppose our Complaints team will contact the casino regarding your case.

thank you so much my balance was over 100k i just cant remember the exact figure! much apprecaited Daniel will wait to hear from you 🙂

Hi there, just a kind note: no need to ask the complaints team about any progress, as soon there is some, you will be notified. Till then, try to stay calm, please. 🙂

ok no problem thank you again 🙂

So.... what's the status?

Hello,

status about what please? 🙂

Radka why you guys ain't responded on my thread yet?