Kasino tæller ikke

Hej,

Jeg placerer sportsvæddemål på et online casino. Reglen er, at indbetalingsbeløbet skal omsættes én gang.

Jeg lavede to indskud i august, en gang 1000 € og en gang 1192 euro.

Jeg konverterede disse beløb over tid og var i stand til at hæve dem. Jeg hævede i alt €45.

Nu indbetalte jeg yderligere €2600 i november. Dette beløb er åbenbart ikke blevet satset endnu. Jeg kan dog ikke længere foretage en tilbagetrækning. Support svarede, at €2600 først skal omsættes, før jeg kan hæve igen.

Så mine indskud fra august, som jeg allerede har brugt én gang, er blevet frosset.

Er det lovligt?

So, do I understand correctly that you deposited €2600 but had some remaining balance in your account from before?🤔

I believe that you should be able to withdraw only the amount already wagered, but to withdraw more, you need to wager it as it says in the terms.

Is it what the support told you as well?

Præcis, jeg har en resterende saldo på over €2500 på min konto, som jeg allerede har satset. Men efter at jeg indsatte yderligere €2600 i november, sagde support, at jeg skulle satse hele €2600, før jeg overhovedet kunne foretage en udbetaling. Det betyder, at de 2500 € fra tidligere blot fryses til udbetaling. Jeg har i øjeblikket over €5000 på min konto.

I really don't see any reason why wouldn't you be allowed to withdraw the already wagered money, though.🤷‍♀️

And that is why I would like to suggest you file a complaint here with our team, if you'd like to withdraw them. I am sure that our specialists will find some solution to this situation.

If you'd like to try that, please follow this link and submit your complaint.

Let us know how you decide, please.

Hej Romi,

Jeg har nu indgivet endnu en klage. Desværre blev min første afvist, fordi den handlede om sportsvæddemål. Jeg håber du kan hjælpe mig.

If it's all about sports betting again, it will be rejected again and I have a feeling from the title that it probably is. We are not able to judge anything concerning such a situation because we do not have the experts or enough insight to do so and therefore we would not be able to evaluate the situation correctly and objectively. 

However, if it would help you even a little bit, I have some links where you could also file a sports betting complaint, if your complaint will be rejected by us again.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope that your case can be resolved and if so, please let me know. 

I will keep my fingers crossed for you. 🤞

En sag ville nu blive åbnet. Mange tak.

Keep us informed about any updates, please.

You're welcome, I hope something can be resolved and also you get your deposits back from the summer.🙂

Tak. Jeg ønsker ikke at få hele depositumet udbetalt. Jeg vil bare have mindre beløb af gevinsterne.

I understand, so let's wait and see if anything can be done with the complaint.

I will wish you the best of luck. ☘️

Tak!

Hej, jeg vandt 3,4 millioner dollars hos Flipghost.bet, og nu vil de ikke udbetale mig penge, angiveligt på grund af hvidvaskning af penge. Hvad skal jeg gøre?

Hello, since this casino is a scam, you won't get any money from it. Definitely do not deposit anything there and avoid such a casino as soon as possible.

Didn't they ask you for a deposit of 150 dollars for verification?

Such high winnings, big bonuses and high deposits asked by the casino are often a scam.

Be careful.

For mig var det 200 dollars for verifikation, og det var idiot, jeg betalte det.

Oh, I'm very sorry to hear that. You got caught, but I know they often ask for a deposit, so if that happens, definitely don't put any more money in there.

I'm sorry you didn't come sooner because I believe you wouldn't have put any money in there.

Be careful!