Klage, casinoet svarer ikke.

Desværre svarer Casinobet Casino ikke længere på henvendelser fra Casino Guru-teamet. Har nogen erfaring med dette og kan give nogle råd om, hvordan man går videre? Ville det overhovedet være umagen værd at kontakte licensmyndigheden på Curaçao? Jeg forestiller mig, at de modtager hundredtusindvis af lignende klager... Min klage ville sandsynligvis blive glemt i den efterfølgende håndtering, og jeg ville ikke høre fra dem i mindst et par år.

Måske er der ikke noget medlem af casinoets kundeserviceteam til stede i øjeblikket på grund af helligdagene?

Kan et medlem af Casino Guru-teamet fortælle mig, hvilke oplysninger casinoet anmodede om angående min klage?

Hi, I read your complaint and the situation, and I think Igor wrote everything you need to do. 

We didn't get anything more than one response from the casino. So what do you mean when you say, "Can a member of the Casino Guru team tell me what information the casino requested regarding my complaint?" Apparently, they didn't ask for anything, otherwise I think they would have dealt with it.

As for the complaint to the authority, that's exactly what Igor described quite well in the complaint, and he also left you links where you can go.

Have you tried that yet?

I don't think there's much more you can do.

Hej,

Mange tak for feedbacken.

Jeg indgav en klage til licensmyndigheden via e-mail.

Med venlig hilsen

So if you find out anything new or anything gets resolved, feel free to let me know.