Complaints about casinos not on your list?

I’d like to submit complaints about likely scam casinos not closing my accounts when requested but they don’t appear on any of your lists as far as I can see?

its Zombillion and Nightluck which are sister sites and seem to have numerous different addresses with different numbers in….how can I proceed?

Hi, could you please send me the links to those casinos so we can add them if they’re not already in our database?

From what I checked, we indeed don’t have the first casino you mentioned. As for the second one, I found this link in our database: https://nightluck.com/ — could it perhaps be the same casino?

And if you want to submit a complaint, you can still do so even if the casino isn’t listed in the complaint form. You just need to select the option for a casino that isn’t in our database.

Anyway, could you tell me a bit more about your situation? I can see that you want to close your account, so could you explain what exactly is going on and why you want it closed?

Great thanks. I have asked for my accounts to be closed and there was some back and forward email with them trying to persuade me to stay…I have insisted but they remain open so I wanted to share my experience on here to spread the word.

Sure, that’s perfectly fine. I think that’s a good approach.

Anyway, is the casino I sent you the link to the same one you were referring to as well?

And regarding the first casino you mentioned, could you please send me the link? I checked and it looks like we don’t currently have it in our database.🙂

Yes sure, my complaint has been declined again, the casinos concerned https://nightluck67.com/en/promotions/casino

but they have numerous urls with different numbers at the end it seems

https://zombillion7.com/en

Thanks for the links. Unfortunately, the second one doesn’t work for me, so I’m not able to access the casino there and I can’t really confirm whether the website is still operating.

I also checked your complaint and asked Attila about it, since he was the one who closed the case.

From what I can see, when the complaint was rejected/closed, you were advised that if the main issue is related to responsible gambling, you need to describe that part of the situation more clearly and focus on the relevant facts.

Things such as bonus wagering and similar issues are not really relevant when the complaint is supposed to be about responsible gambling. It’s important to separate these issues and clearly explain what happened regarding your gambling problem, self-exclusion request, or the casino’s response to it.

So if responsible gambling is the main problem here, I’d focus specifically on that and avoid mixing it with unrelated bonus issues, as that can make it more difficult for our team to understand what exactly you need help with.

Please can I have some assistance…

i added the above casino Zombillion as it wasn’t listed.

i asked last week for account to be closed due to responsible gambling on the Monday and was told to email them.

after going and back and forth they still hadn’t closed my account after two days.

i am trying to get my deposits back for them two days.

i am getting ignored and I need help please pursuing this.

Hi. So after you sent them an email, they didn’t respond at all, right? What exactly did you tell them in that message?

If you’re unable to close your account and the casino isn’t responding, you can use our complaint process. You’ve already submitted several complaints with us before, so you should be familiar with how it works.

I also managed to find this casino in our system after all, so you should be able to submit a complaint against it normally.

Hello,

I cannot seem to find this provider when trying to submit a complaint.

I sent them an email after speaking on chat and asked them how to close my account.

They told me i needed to speak with a specific email address which i sent them an email confirming my concerns.

After two days later, a lot of deposits to no avail and still open. I asked for a call back of my VIP manager who said that i have to complete a form... was never told in the chat.

After completing the form, my account was closed and i have emailed them 5 times in the last 2 weeks for a refund of my deposits over them two days but they are completely ignoring me.

I have tried to go to the payment providers requesting refunds and they are completing refuting the payments.

Please help.

That makes the sequence of events much clearer.

You first contacted the casino through live chat, they directed you to a specific email address, and you then followed that instruction. The important part now will be exactly what you told them in that chat and email — particularly whether you clearly explained that the closure request was related to a gambling problem or responsible gambling.

If you did make that clear before the deposits you made over the following two days, then that timeline is certainly relevant and worth having our complaint team look at. I wouldn't want to promise that those deposits will be refunded, though, as the exact communication and the casino's actions will need to be assessed first.

As for submitting the complaint, if you can't find Zombillion through the casino search, use the option "Casino not in the list above? Click here" underneath the search field. You can then clearly state in the complaint text that the case concerns Zombillion Casino.

If for some reason that still doesn't work, another option is to select a casino that is available in the list and explain right at the beginning of the complaint that the actual case concerns Zombillion, which you weren't able to find in the selection.

And definitely keep the original chat, the email you sent, the VIP manager conversation and the form you eventually completed. Those should help establish exactly when the casino was informed and what happened afterwards.