Kontoblokering før udbetaling

ccsino twindor blokerede min konto lige før udbetalingen, fordi de sagde, at jeg havde en duplikatkonto, og jeg kun har én konto. Jeg bestod bekræftelsen positivt, men de vil bare ikke udbetale mine gevinster, hvad kan jeg gøre?

I understand how unpleasant this situation must be, especially when the casino blocks your account just before a withdrawal and claims that you have a duplicate account. This will need to be investigated.

It was a good decision to submit a complaint with us. It is currently waiting for review, and I hope our team will be able to open it soon and examine what happened.

You mentioned that you have only one account at the casino. Sometimes a casino’s system may also detect a possible duplicate account when another person plays from the same household, internet connection, or device. Could that apply in your case? For example, does a friend or family member also play at this casino while sharing your internet connection or device?

I can also see that you successfully completed verification, so it seems rather unusual that this issue was not identified during that process. In any case, it will be important to investigate the matter properly and see what our team finds.