KYC verification of residency

I’m trying to see what’s the problem. Everything else was verified. Besides my proof of residency I’ve uploaded four different documents trying to get them verified. This is so frustrating. All I want is my money.

Please start with information about which casino you experienced this issue at.

Do you know the reason for the rejection, perhaps?

I hope that together we can crack this up, and you will soon be able to get verified.

Hi!

Have you been able to verify your account? If not, we are here for you.

Just let us know.

KYC-dokument for bopælen. Jeg sendte først en telefonregning, den blev ikke accepteret. Så sendte jeg en husforsikringsregning, der er på min hjemmeadresse...ikke accepteret. Også kontoudtoget for de indbetalinger, jeg lavede til kasinoet, blev ikke accepteret, men et kontoudtog, der viser alle kontotransaktioner, er påkrævet...startende fra køb af mælk og brød. Indbetalingerne blev foretaget med Zimbler. Jeg synes, det er chikane og i strid med databeskyttelsesloven? (i baggrunden er der en tilbagetrækningsanmodning, der blev afvist på grund af manglen på de relevante dokumenter)

I see I just wrote you back on this issue in the other thread. What casino is it in your case? I think that might be enough casino as proof of residency you provided but when they ask for specific things, it obviously has a reason. I don't think you can move on without that if you want to withdraw your money. 

Anyway, let's try to keep the conversation in one thread please.