Legiano Casino verificerer ikke og beholder dine penge

Efter at have vundet flere væddemål, har jeg 2400€, og pludselig fortæller de mig, at de vil verificere (hvilket er fantastisk for mig, fordi jeg har alt lovligt).

Min overraskelse er, at de ikke accepterer noget dokument, som jeg giver for at bekræfte mit betalingskort, jeg har givet alt, alt gyldigt og i PDF leveret af banken.

De nægter at acceptere, så de beholder mine penge.....legiano casino er en fidus..!!!

Det, jeg siger, er sandt, og de dokumenter, jeg har leveret og så videre, er tilgængelige for alle, der vil se, at jeg ikke lyver.

Hello, I see verification is causing a problem. Did the casino also tell you the reason why it doesn't accept the card documents? The other documents were accepted and this is the only one that is causing the problem? Did you ask what you should do or provide to make it right.

If nothing changes and you can't verify, our team will try to help you since you have a complaint. 

Jeg har indsendt alt, i dag indsendte jeg PDF fra 22/09 til 22/10, alt originalt fra banken. Fra mit kort.

Han rapporterede, at PDF-oversigterne for kortene går fra den 22. i måneden til den 22. i den følgende måned.

Nu beder de mig om det originale PDF-uddrag MEN FRA 22/09 TIL 24/10!!!

SOM ER UMULIGT, FORDI UDTRAKTENE GÅR FRA DEN 22. TIL DEN 22. I HVER MÅNED!!!

ALT ER ET PROBLEM AT IKKE BETALE MIG

I know it's certainly not the most pleasant thing to do, but can't the bank get hold of such a document that they would be able to do it for you? Although it would probably annoy me too, the verification needs to be completed successfully in order for you to be able to get the money out. 

Would you try to contact them and ask if it is possible to get such a document? 

Jeg har allerede alle de dokumenter, de bad om. Alt sammen i PDF-format. Jeg gik til min bank for at anmode om det.

Jeg har alt lovligt.

Jeg har opgørelser af mit kort fra 6 måneder siden, og indbetalingerne i dette casino er tydeligt synlige.

Alligevel ønsker de ikke at acceptere dem.

Tro mig! Jeg kan bevise, hvad jeg siger

I believe you and I have seen that the complaint has moved forward and Katarina has contacted the casino to comment on the whole situation. I'm curious to hear what they have to say and how they will explain the whole thing because I can see that nothing you end up doing is satisfactory to them. 

I'll keep an eye on it.

Hver gang de beder mig om noget andet.

Det er frustrerende. Jeg vedhæfter billederne.

Og jeg sender dem alt, lovligt og i original PDF fra min bank.

Jeg har også sendt dem et certifikat for ejerskab af mit kort og min bankkonto.

De hjælper mig ikke fra chatten og heller ikke fra den tekniske support

Jeg beder dig venligst lade folk vide, at dette er en FIDEL, før flere kunder bliver snydt.

It makes sense why you are under pressure! However, as previously stated, the casino has been asked to provide an explanation for the entire situation, and I am confident that their response will reveal more than we can infer without knowing its perspective.

Hold on, please. We are all interested to see what justification they present.

Legiano casino....nogen fortælle mig, hvad der sker med udbetalingerne....det er en uge siden jeg lavede udbetalingsanmodningen, og jeg er i venteposition...det er alt sammen tragisk tak

Jeg har allerede sagt det....vær forsigtig...

Tiden vil vise mig ret

Ikke betalt endnu???hvornår ansøgte du om en tilbagetrækning???hvilken proces fulgte du?

So far I don't think we know because players have complaints, but I believe we will find out soon. Casino didn't tell you anything about the delay? Was it necessary for you to verify or not? 

We give casinos 14 days, so if you don't get the money or an answer, let us know and we'll try to help.

Forsinkelsen siger, at det skyldes store mængder af downloads....det er virkelig trist.......det har ikke bedt mig om bekræftelse endnu...det er i gang med at behandle profilen

Let's see, so I would try to wait and see what happens next. If nothing happens and the mentioned period of time passes, I would go ahead and file a complaint with us. 

Hvilken tidsperiode....allerede 6 dages ventetid...anmeld venligst og klage....

I wrote that we give the casinos 14 days, so for this period. 

But then you'll have to file a complaint so we can help you. I can't do that for you. 

Ja! Legiano casino hæver ikke penge! Det fryser bare! Altid nogle undskyldninger! Men den trækker ikke penge!!

I see that you also have problems and several players have already complained, which is starting to look a bit strange to me. What do you mean by freezing? When you withdraw or you can't even enter or what is it? Customer support can't help with anything? How long have you been trying to withdraw money? 

Kundesupport fortæller os, at der er en høj mængde hævninger og at vente.....e-mails bliver ikke besvaret.....service, fordi jeg taler hver dag, de bliver ved med at sige, vær tålmodig, og at vi vil blive betalt...don' ved ikke hvad jeg skal sige

I imagine this is not going to be considered good news, but what you all have been reporting quite fits the situation when the casino is overwhelmed by requests.

In such situations, though, there is no other certainty than the time. The casino must simply muster its human resources and catch up with the delay. So, logically, if this is the case, they have little time to spare on emails through which players, for example, keep asking the same questions over and over again, and I can also imagine new withdrawals won't be accepted until the delay has been dealt with.

As I said, it is unsettling, but the solution is sadly quite obvious. 🙁 Patience.