Hello, if I may, kindly read all the posts we admins posted in this thread in the last two weeks. All has been said there. What the Safety Index means, how complaints work, what the purpose of the process is, and so on. 🙏
Eventhough we are all concerned about how the casino delays the payouts, there is not much else to add at this point. Some players have even asked my colleagues not to close the complaint because they feel once the complaint has been closed, the casino will stop paying them out eventually.
I'm perfectly aware of this situation, and I'm sorry I can't help out.
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