I starten gik alting glat med Lolly Bet – indbetalinger, spil og selv de første udbetalinger blev behandlet uden problemer. Det virkede som et pålideligt casino.
Tingene ændrede sig dog hurtigt. De har nu nægtet at udbetale i alt €6.600 i gevinster. Jeg anmodede oprindeligt om at få min konto låst i starten af juli, indtil de havde betalt mine ventende udbetalinger, men den har nu været lukket i næsten tre måneder, og der er ikke sket noget.
Da jeg anmodede om lukning af min konto, var min saldo €1.800, som de også har nægtet at udbetale. Konfiskationen af mine bonusgevinster skete i starten af april, da de hævdede, at jeg havde overtrådt bonusreglerne – en påstand, der absolut ikke er sand. Jeg har klare beviser for, at jeg fulgte alle betingelserne, og deres beskyldning er fuldstændig falsk.
Selvom jeg har sendt adskillige beskeder og e-mails, hvor jeg har bedt dem om at behandle udbetalingerne eller i det mindste svare, har jeg ikke modtaget et eneste ordentligt svar. De tilbageholder simpelthen mine penge uden nogen forklaring eller kommunikation.
Et andet bekymrende tegn er, at de ikke reagerer på negative anmeldelser på Trustpilot, hvilket stærkt tyder på, at dette ikke er et isoleret tilfælde, men en del af et bredere mønster med at ignorere legitime spillerklager.
Jeg vil også nævne, at jeg har en stor mængde beviser – herunder WhatsApp-beskeder, skærmbilleder og e-mailkorrespondance – som tydeligt beviser, at jeg har ret, og at de nægter at betale, hvad der retmæssigt tilkommer mig.
Denne form for adfærd er fuldstændig uacceptabel og rejser alvorlig bekymring om deres troværdighed og forretningspraksis. Efter min mening er dette et klart tilfælde af tilbageholdelse af spillermidler, og det bør ikke ignoreres af tilsynsmyndigheder eller fællesskabet.
Har andre oplevet lignende problemer med Lolly Bet? Jeg ville sætte stor pris på alle råd om, hvordan man går videre med en formel klage eller involverer en advokat. Hvis andre er i samme situation, ville jeg også være interesseret i at undersøge muligheden for en kollektiv retssag for at holde dem ansvarlige.
At first, everything with Lolly Bet went smoothly — deposits, gameplay, and even the first withdrawals were processed without issues. It seemed like a reliable casino.
However, things changed quickly. They have now refused to pay out a total of €6,600 in winnings. I initially requested my account to be locked in early July until they paid my pending withdrawals, but it has now been closed for almost three months, and nothing has happened.
When I requested the account closure, my balance was €1,800, which they have also refused to pay out. The confiscation of my bonus winnings happened in early April, when they claimed I had violated bonus rules — a claim that is absolutely not true. I have clear evidence to prove that I followed all the terms, and their accusation is completely false.
Despite sending numerous messages and emails asking them to process the withdrawals or at least respond, I haven’t received a single proper reply. They are simply holding my funds with no explanation or communication.
Another concerning sign is that they do not respond to negative reviews on Trustpilot, which strongly suggests this is not an isolated case but part of a broader pattern of ignoring legitimate player complaints.
I also want to mention that I have a large amount of evidence — including WhatsApp messages, screenshots, and email correspondence — which clearly proves that I am in the right and that they are refusing to pay what is rightfully mine.
This kind of behavior is completely unacceptable and raises serious concerns about their trustworthiness and business practices. In my opinion, this is a clear case of withholding player funds, and it should not be ignored by regulators or the community.
Has anyone else experienced similar problems with Lolly Bet? I’d really appreciate any advice on how to proceed with a formal complaint or involve a lawyer. If others are in the same situation, I’d also be interested in exploring the possibility of a collective legal action to hold them accountable.
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