Lyracasino efterlader mig i mørket udbetaling

Hej. Fandt Lyracasino gennem Casinoguru. 303 euro udbetalt. Spørg, om du vil have dokumenterne til verifikation. Intet svar. Også de næste 3 mails. Intet svar. Jeg stødte så på et indlæg her i forummet fra en finsk spiller, som oplevede præcis det samme. Lyracasino ser ikke ud til at svare på e-mails. Hvis jeg har ret, tilhører Lyracasino en gruppe af meget velbedømte kasinoer her på Casinoguru. Kære Casinoguru-team, du er i kontakt med ejerne eller lederne af gruppen omkring Happyspins (9,8 rating), som er godt vurderet. Kan du spørge, hvorfor du tilsyneladende kategorisk ikke tilbyder nogen støtte? Og dermed svigte deres spillere? Jeg kan allerede se mig selv komme med den næste klage. Men vent lidt endnu. Er der nogen der har haft lignende oplevelser med Lyracasino?

Hi, I'm sorry to hear about the negative experience you have with a casino that's rated well on our website. I'm wondering, when did you send them the first email out of the 3?

Hej. For bare 24 timer siden. Derfor er jeg stadig forsigtig med min personlige vurdering. Men et lille livstegn fra Lyracasino, hvis de vil have dokumenter, eller hvornår du kan forvente en udbetaling. Ville være godt. Og frem for alt støtte. Den finske spiller har som sagt ikke fået svar i 3 dage. Sådan har jeg det lige nu 😂

That's what I thought. 24 hours is nothing and you also sent 2 more emails since then. Just give them some time to reply and if you're impatient, you can always try the live chat that I found there.

There are numerous casinos where the verification takes 2 weeks, which is quite a lot according to me, but if you manage to get verify within a week, which is still possible, then I'd say it's fine.

Hej. Der er ingen live chat😂. Det er problemet. Der står: Læg en besked. Og jeg blev som sagt ikke bedt om nogen dokumenter. Jeg har ingen oplysninger fra Lyracasino overhovedet. Desværre . Desuden er to uger fuldstændig uacceptabelt. Højst 1 uge til betaling. Andre kasinoer gør det også på få timer. Hvorfor skulle andre så have brug for 14 dage? hilsen

Honestly, I don't know why some casinos need two or even more weeks to complete the verification process. Some players say it's because they try to delay the withdrawal and hope you lose the money while waiting, but I rather think it's because they don't have enough human resources so everything takes too much time.

Hvis det er personalet, bør et kasino kommunikere en tidsplan og derefter holde sig til den. Enhver spiller ville forstå det. Jeg er sikker på, at problemet er generelt. Vi spillere har ikke råd til en eneste fejl. Maxbet - verifikationsforbudte spil osv. Og kasinoerne holder sig ofte ikke til deres egne T&C'er. eksempel lige. Lyracasino bad mig om dokumenter for en time siden. Selvom jeg allerede sendte den i går. Betyder, at de bare ikke læste mine e-mails fra i går. Men det bedste ved Lyracasino er vilkårene og betingelserne: KYC kræves for et depositum på 2000 euro. Men jeg har kun indbetalt 50 euro. Bare et lille eksempel på dette. Vilkår og betingelser gælder kun for spillerne😂

Yeah, I completely understand this. It's clear they didn't read your email. I remember that when I worked as a customer support agent in a casino, we always checked everything we received from the player just to make sure that we wouldn't ask for something we already have.

Apparently, the person who asked you for the documents didn't do it. There are casinos where you can verify by uploading your documents into a special form and they're verified automatically. I'd say that's the most convenient way.

Generally speaking, casinos always remain silent even thought they've got some issues. It can simply happen to you that you're suddenly short of staff, because someone was fired, another person got sick, another is in quarantine etc. They usually don't give you any info and they just repeatedly ask you to wait.

Så bare sig det. Vi har personalemangel på grund af sygdom. Alt sammen behandlet på 72 timer. komplet

Yeah, I never understood why it's so complicated to say it. I feel like the lack of transparency towards players is a big issue of the whole gambling business. There are cases where players are asked to send documents and the casino says: "this couldn't be accepted". But the player doesn't know if the image is a low quality one or what's exactly wrong about the previously sent image etc.

I know it's difficult, especially when you win, wait for the money, but nobody reacts to your messages, but the generally strategy should be to keep waiting and remind yourself once in a few days. In most of the cases, your account will eventually be verified and the withdrawal approved.

Then you can decided if it was an OK experience or not. If not, you can grab your winnings and look for another casino. There are plenty you can choose from.

Ja det er rigtigt. Jeg går bare efter anmeldelserne fra Casinoguru. Og jeg er stadig skuffet igen og igen. Ligesom nu fra Lyracasino. Det er virkelig trist.

I know it's disappointing, but it still doesn't mean you've been scammed. I hope you'll eventually get your winnings. Just make sure you don't lose the money before you manage to withdraw them!

I know this is an old post, but I'm a new customer on Lyracasino and now have withdrawals waiting to be processed. Could wennertom tell me whether or not he got his money in the end? I found Lyracasino through casino.guru and the high rating convinced me, but I'm a little scared now.

Hope I'm not breaking any rules by bumping up this post.

Hey there.

Don't worry, this is the forum and all questions are welcomed. 🙂

Just a small hint, you should ask the member wennertom directly by using the reply button, it provides the recipient with the notification and increase your chance of getting an answer sooner.:

May I know what makes you worry about your worried? What seems to be wrong?