Ja, jeg forstår det fuldstændig. Det er tydeligt, at de ikke har læst din e-mail. Jeg kan huske, at da jeg arbejdede som kundesupportagent i et kasino, tjekkede vi altid alt, hvad vi modtog fra spilleren, bare for at sikre, at vi ikke ville bede om noget, vi allerede har.
Tilsyneladende gjorde den person, der bad dig om dokumenterne, det ikke. Der er kasinoer, hvor du kan verificere ved at uploade dine dokumenter til en speciel formular, og de bliver verificeret automatisk. Jeg vil sige, at det er den mest bekvemme måde.
Generelt forbliver kasinoer altid tavse, selv om de tror, de har nogle problemer. Det kan simpelthen ske for dig, at du pludselig mangler personale, fordi nogen blev fyret, en anden blev syg, en anden er i karantæne osv. De plejer ikke at give dig nogen info, og de beder dig bare gentagne gange om at vente.
Yeah, I completely understand this. It's clear they didn't read your email. I remember that when I worked as a customer support agent in a casino, we always checked everything we received from the player just to make sure that we wouldn't ask for something we already have.
Apparently, the person who asked you for the documents didn't do it. There are casinos where you can verify by uploading your documents into a special form and they're verified automatically. I'd say that's the most convenient way.
Generally speaking, casinos always remain silent even thought they've got some issues. It can simply happen to you that you're suddenly short of staff, because someone was fired, another person got sick, another is in quarantine etc. They usually don't give you any info and they just repeatedly ask you to wait.
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