Jeg har spillet en masse slots på Shazam Casinos hjemmeside i løbet af de sidste to måneder. Jeg kan især godt lide deres fede bonusser, såsom Magic Spins til logins.
Jeg var nødt til at tale med kundeservice for første gang på grund af et bonusrelateret problem. Mødet var afskyeligt. Agenterne, jeg interagerede med, var generelt uvenlige og så ud til ikke at kende reglerne vedrørende Magic Spins-bonussen. Derudover erstatter eller udligner det at give gratis jetoner ikke stedet for den serviceudveksling, der finder sted mellem en repræsentant og en indbetalende spiller.
Spilleren skal logge ind hver dag og foretage en indbetaling hver 72. time (ca. 3 dage). Efter at de har nået den syvende bonus, kan spilleren fortsætte med at gøre krav på den 7. bonus hver dag, hvis kravene er opfyldt. Jeg havde nået og spillet igennem den syvende bonus, men da jeg loggede ind den følgende dag, var det tilbage til den første. Jeg skulle have modtaget den syvende bonus i mindst to dage mere, da jeg havde opfyldt alle kvalifikationskravene. I betragtning af variationerne i bonussen er dette et væsentligt problem. Der er forskel i udbetalingen for hvert vindende spin, med 10 gratis spins i modsætning til 50.
Jeg sendte en mail til kundeservice for at fortælle dem, hvad der var galt. Jeg bad dem undersøge og løse problemet. En agent fra Shazam svarede den følgende dag: "For en sikkerheds skyld og vedhæftede reglerne for en anden bonus. Jeg havde ingen tillid til, at denne person ville sørge for, at problemet blev undersøgt.
Jeg åbner chatvinduet og begynder at tale med en agent, der ikke vidste, hvordan bonussen fungerede. Agenten sagde, at bonussen skulle nulstilles til den første bonus efter den syvende. Jeg fortalte ham, at han tog fejl. Han svarede med: "Jeg vil tage det i betragtning. Alt andet? Da jeg bad om at tale med en leder, svarede han: "NEJ." Det var først, da jeg truede med at sende vores chatudskrift online, at han overførte mig med det samme.
Emma, en account manager, blev sat i kontakt med mig. Hun forsikrer mig om, at problemet vil blive rapporteret til den tekniske afdeling, og hun krediterer min konto med en gratis chip på $150, som er lig med den syvende bonus, som jeg skulle have modtaget tre gange. Hun råder endvidere til at kontakte via chat, så det manuelt kan tilføjes, hvis dette opstår igen, før problemet er løst.
Problemet er ikke blevet løst, da bonussen gik tilbage til den første bonus dagen efter, at jeg til sidst nåede den syvende bonus igen, mens jeg spillede slots på Shazams hjemmeside. Jeg kom i kontakt med kundesupport. Det var det, vi talte om.
Mig: De magiske spins nulstilles til Buffalo-måder. Det er meningen, at jeg skal have anubis prøvelser
Agent: Som jeg kan se fra min side, har du ikke indbetalt inden for de sidste 3 dage, da betingelserne for de daglige spins ikke blev opfyldt, det blev nulstillet til den første dag.
Mig: Ja, det har jeg. Jeg lavede en indbetaling den 19. Det giver mig bonusspins, men ikke det rigtige.
Agent: Husk venligst på, at du kan indløse vores daglige belønninger, hvis der er foretaget mindst EN indbetaling inden for de sidste 72 timer. Da din sidste transaktion blev behandlet for mere end 72 timer siden, vil du ikke være i stand til at indløse disse gratis spins, før der er foretaget en ny indbetaling.
Mig: Så hvis jeg ikke var i stand til at gøre krav på bonussen, ville det ikke engang give mig spins. 15:00 østlig tid den 22. maj giver 72 timer.
Agent: Vær opmærksom på, at der er gået 3 dage efter din indbetaling den 19., derfor nulstilles bonussen til dag 1, og du kan begynde at kræve fra dag 1 gratis spins.
Mig: Som jeg sagde, var min sidste indbetaling den 19. kl. 15.00. 72 timer vil være kl. 15.00 den 22.
Agent: Lige et øjeblik, tak, jeg vil tjekke det for dig. Jeg beklager virkelig ulejligheden, jeg tilføjer bonussen til dig om et øjeblik.
Jeg sendte en e-mail til Emma og inkluderede udskriften af vores samtale. Selvom bonussen kan tilføjes manuelt, sagde jeg i min e-mail, at det er uacceptabelt at gå igennem besværet med at forsøge at overtale agenten, der kigger på min konto, til at tilføje den manuelt. Hvad med spillere, der blot antager, at bonussen er korrekt, når den vender tilbage uden at have læst reglerne? Synes du ikke, det er dit ansvar at sørge for, at alle bonusser og spil fungerer korrekt? Hendes svar var som følger: " Efter gennemgang kan jeg se, at Rust har tilføjet gratis spins til dig. Der er ingen grund til bekymring, da vi har løst problemet fra vores side. Når vi har en opdatering om funktionen, vil du blive informeret Hvis der er andet, jeg kan gøre for dig, er du velkommen til at fortælle mig det!
Efter min mening tror jeg ikke, at dette er et emne, der er på deres prioriteringsliste. Det er for nemt for spillere at overse.
I have played a lot of slots on the Shazam Casino website over the past two months. I particularly like their cool bonuses, such as the Magic Spins for logins.
I had to speak with customer service for the first time because of a bonus-related issue. The encounter was abhorrent. The agents I interacted with were unfriendly in general and didn't appear to know the rules regarding the Magic Spins bonus. Additionally, giving away free chips does not take the place of or equalize the service exchange that occurs between a representative and a depositing player.
The player must log in every day and make a deposit every 72 hours (about 3 days). After they have reached the seventh bonus, the player can continue to claim the 7th bonus every day if the requirements are met. I had reached and played through the seventh bonus, but when I logged in the following day, it was back to the first one. I should have been receiving the seventh bonus for at least two more days, as I had met all the qualifying requirements. Given the variations in the bonus, this is a significant issue. There is a difference in the payout for every winning spin, with 10 free spins as opposed to 50.
I sent an email to customer service to let them know what was wrong. I asked that they look into and fix the issue. An agent from Shazam replied the following day, "Just in case and attached the rules for a different bonus. I had zero confidence that this person would see to it that the problem was looked into.
I open the chat window and start conversing with an agent who did not know how the bonus worked. The agent stated that the bonus should reset to the first bonus after the seventh one. I told him he was mistaken. He replied with, "I will take it into consideration. Anything else? When I asked to talk to a manager, he responded, "NO." It was only when I threatened to post our chat transcript online that he transferred me immediately.
Emma, an account manager, was put in touch with me. Assuring me that the issue will be reported to the tech department, she credits my account with a $150 free chip, which is equal to the seventh bonus that I should have received three times. She further advises contacting via chat so that it can be manually added if this recurs before the problem has been fixed.
The problem hasn't been fixed, since the bonus went back to the first bonus the day after I eventually reached the seventh bonus again while playing slots on the Shazam website. I got in touch with customer support. That's what we talked about.
Me: The magic spins reset to Buffalo ways. I'm supposed to get the Trials of Anubis
Agent: As I see from my side, you have not deposited in the last 3 days as the terms of the Daily Spins were not met it reset to the initial day.
Me: Yes, I have. I made a deposit on the 19th. It's giving me bonus spins but not the correct one.
Agent: Please be kindly reminded that you can redeem our Daily Rewards if there is at least ONE deposit made within the last 72 hours. As your last transaction was processed more than 72 hours ago, you won't be able to redeem those Free Spins until a new deposit is made.
Me: So if I wasn't able to claim the bonus then it wouldn't even be giving me the spins. 3:00 p.m. eastern time on May 22nd makes 72 hours.
Agent: Please be advised that 3 days have successfully passed after your deposit on the 19th, therefore, the bonus reset to day 1 and you can start claiming from the day 1 Free Spins.
Me: Like I said my last deposit was on the 19th at 3:00 p.m. 72 hours will be at 3:00 p.m. on the 22nd.
Agent: Just a moment, please, I will check that for you. I'm trully sorry for the inconvenience, I'll add the bonus for you in a second.
I emailed Emma and included the transcript of our conversation. Although the bonus can be added manually, I said in my email that it is unacceptable to go through the trouble of trying to persuade the agent who is looking at my account to add it manually. What about players who simply assume that the bonus is correct when it reverts without reading the rules? Don't you think it's your responsibility to make sure all bonuses and games are operating correctly? Her reply was as follows: " Upon review, I see that Rust has added the free spins for you. There's no need for concern as we have resolved the issue on our end. Once we have an update on the feature, you'll be informed. If there is anything else I can do for you, please, feel free to let me know!
In my opinion, I don't think this is an issue that's on their priority list. It's too easy for players to overlook.
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