MALINA casino opretter falsk hjemmeside Spanien (side 6)

Hey, it is definitely important that a casino reacts promptly if a player mentions that they are a gambling addict and requests account closure.

Did you try to inform them about this issue through different channels, including live chat and email? As you mentioned, you only managed to get your account closed in June.

What did the casino tell you before that, or why did they refuse to close your account earlier? That is something I would definitely like to know, because it should not take them that long to process such a request.

Of course, if you feel that you were treated unfairly, you can open a complaint with us and we will see what our team finds out and how the whole situation develops.

Hej, mange tak for dit svar. Malina Casinos svar, da jeg nævnte, at jeg havde en "meget stærk afhængighed", var: "Hvis du vil fortsætte, bekræft det." Jeg gjorde det og fortalte dem, at jeg ville lukke det permanent. De svarede aldrig igen, og de foretog sig heller ingen handling. Mine betalingsoplysninger forblev. I betragtning af min sårbarhed gik dagene, og vel vidende alt dette, uden at overveje min situation (naturligvis fordi jeg er afhængig), gav de mig endda bonusser for at holde mig der. I juni var min økonomiske situation meget alvorlig, og jeg anmodede om lukning af min konto igen. Det tog dem næsten en uge at svare, og det var kun under trussel, at de slettede den. Jeg kan fremlægge bevis for alt. Tak. Og ja, i livechatten fortalte de mig, at jeg skulle løse dette via e-mail med supportteamet.

Derudover anmodede jeg om refusion af mine tab, cirka 8000 euro. Deres svar er, at ifølge deres (misbrugende) vilkår kan en afhængig person ikke spille.

If that is the case, as you described, then I would definitely recommend opening a complaint. I will provide you with the link where you can do that, and we will see what our team finds out and how the whole situation develops.

If you informed the casino that you are a gambling addict and they did not respond appropriately, or they asked you to confirm it, you did so, and nothing happened afterward, then I do not think that is normal.

If you have kept any evidence, such as chat transcripts, emails, or anything similar, I think that could help ensure the situation is handled fairly.

So, as I mentioned, I would definitely recommend going down the complaint route.