ForumKlagesagerMax payout help

Max payout help

2 år siden af abigailpiner
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3223 visninger 9 svar |
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2 år siden

I won a large sum of money via a straight deposit (no bonuses applied at all). I submitted a request for the max daily cashout.


Out of nowhere, a large chunk of my balance disappeared and I was left with 6500k in balance and 1k waiting for withdrawal.


I reached out to chat, and they sited that their max payout is 50x your last deposit (not even all deposits since last cashout or anything )… which for me was $150… so a max cashout it $7500.


Guys… I had won… get this… $318,713.85! This wasn’t some small amount they just wiped away. This was a new house’s amount.


Again… it was a straight deposit. No bonus applied, no wagering requirements, etc. I understand max cashouts due to bonuses received… but I have never had a casino limit the max total cashout and just delete all other winnings on a straight deposit.


Is this even legal? This doesn’t seem legal.


Does anyone know? I can’t find anything online about it except in relation to bonuses. After I get the $7500, I’m considering opening a case with the Caracao gaming authority where they are licensed.


Any help or direction to resources would be appreciated l. I can’t find anything. Thank you!

abigailpiner
2 år siden

Hello,

I'm sorry but there are even rules saying that you can withdraw only a 10x deposit.

It would be best to share the name of the casino so we can check its Terms and Conditions as well as its reputation and license and so on.

Radka
2 år siden

Unbelievable.


It is Wild Pharao. I have now seen your rating, but only now after having to look for resources about this issue.

I know a lot of people who play on this site, so I trusted it.


Also, they say you can withdraw max $1000k/day and that is not true. It’s $1000k/withdrawal and their withdrawals they say are done in 3-5 business days. I haven’t gotten my first one yet, but there is still time in that range.

Thank you for the reply. I am blown away that limiting a cashout on a straight deposit is legal.

Redigeret af forfatter 2 år siden
abigailpiner
2 år siden

Hello.

I'm sorry but this casino can hardly be trusted, even if we'll try to help you out we simply can't change the horrible withdrawal waiting time. 🙁 Be prepared for a very long run.

I'd strongly recommend finding yourself a decent casino.

Concerning the max cashout on a straight deposit, by completing a registration player content to follow all the Terms and Conditions, that's it, sadly. It must be very disputable when it comes to a progressive jackpot, however.


2 år siden

Hej, jeg vil gerne spørge dig, om du kan hjælpe mig i en sag, jeg aldrig har set før, jeg har spillet på superlines casino i omkring 8 måneder og i januar vandt jeg 250 euro og de betalte mig uden problemer, for 10 dage siden indbetalte jeg 30 euro og jeg vandt 2000, der var en bonus på 120, der annullerede mig med det samme, og jeg bad om en hævning på 1850, de svarede, at de betaler mig kun 600 og to gange fra 300 og sagde, at indtil nu har jeg kun spillet 750 med dem. euro og at jeg ikke kan hæve mere end 600 Er det muligt? For mig er det ikke en lovlig ting at tage 1250 euro af mine gevinster på 1850, kan du hjælpe mig pf? Tak

Automatisk oversættelse:
blazagatic
2 år siden

Hello,

I moved your post because it doesn't belong to the competition thread.

Frankly, I would like to point out that you chose to play in a bad casino which only allows withdrawal based on the previously deposited amount.

I feel this could be the case, not to mention that this Casino Superlines applies unfair conditions in general:

file

Try to ask their live chat, they could be able to explain the whole calculation to you.

Honestly, I'd go for a decent casino instead.




blazagatic
2 år siden

hvis du er en spiller med rigtige penge. Det skal du absolut. indbetaling med bonusregler læs vilkår og betingelser.

Du kan glæde dig over, at de betalte dig €600....du opfyldte ikke salgsbetingelserne for %100...selvom du opfylder %100-kravene, får du stadig ikke den samlede kredit udbetalt med bonusreglen , det maksimale udbetalingsbeløb er begrænset er .. resterende beløb nada kan derefter spinde så længe du vil .. eller efter betalingstransaktionen udløber hele bonusbeløbet.

er det så svært at læse vilkårene og betingelserne, før du indbetaler spil eller tjekker ud ved ny registrering.

Automatisk oversættelse:
2 år siden

Men hvordan er det muligt, at der er sådan en regel, der er ikke noget andet casino, som jeg skal indbetale og tabe 5000 for at kunne udbetale 2000

Automatisk oversættelse:
blazagatic
2 år siden

Hello,

there are many factors that can affect your max payout, especially if you play with bonuses.

Almost every bonus has a maximum cashout limit, so you are not allowed to withdraw over this limit.

It's the way how casinos earn their house edge.

You should read this guide to gain a better orientation in bonuses:

https://casino.guru/casino-bonuses

2 år siden

Hej, jeg vil gerne spørge dig, om du kan hjælpe mig i en sag, jeg aldrig har set før, jeg har spillet på superlines casino i omkring 8 måneder og i januar vandt jeg 250 euro og de betalte mig uden problemer, for 10 dage siden indbetalte jeg 30 euro og jeg vandt 2000, der var en bonus på 120, der annullerede mig med det samme, og jeg bad om en hævning på 1850, de svarede, at de betaler mig kun 600 og to gange fra 300 og sagde, at indtil nu har jeg kun spillet 750 med dem. euro og at jeg ikke kan hæve mere end 600 Er det muligt? For mig er det ikke en lovlig ting at tage 1250 euro af mine gevinster på 1850, kan du hjælpe mig pf? Tak

Automatisk oversættelse:
2 år siden

You say you deposited 30 and there was a bonus of 120. Did you get the bonus together with the deposit or have you received it later?

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