Hello I’m having difficulties with my stake bet. They have blocked my account after a few recent wins. I have sent them all my documentation (drivers license, proof of address and a selfie) for verification I have sent numerous emails and no response. Can someone please advise what I can do? Is it even a legitimate company?
Det er derfor, jeg siger, at du altid skal bruge gamle verificerede websteder. Jeg anbefaler, at du altid tjekker meget nøje, hvad du skal til at spille. Casino er sådan noget, at kun én brugbar kilde bør vælges. Især nye casinoer skal tjekkes. Og her får du en liste over casinoer med favorable betingelser. Skriv til support flere gange. Skriv mindst en gang om dagen. Hvis de ikke svarer, kan du skrive til forummet. Men det er meget, meget mærkeligt. Jeg har ikke stødt på noget lignende før. Jeg siger, at du omhyggeligt skal læse anmeldelserne af de websteder, du bruger til spillet.
Hello I’m having difficulties with my stake bet. They have blocked my account after a few recent wins. I have sent them all my documentation (drivers license, proof of address and a selfie) for verification I have sent numerous emails and no response. Can someone please advise what I can do? Is it even a legitimate company?
Hello there,
as far as I understand the situation, your account has not been fully verified yet. Your account is probably blocked due to the ongoing verification. It's quite normal.
I suggest you wait a bit, the first verification can be time-consuming. The casino needs to check every detail to proceed to withdrawal.
When did you trigger the verification, please? We advise players that it can take up to 14 days.
I only started using the company on Friday. The worrying thing for me was it seemed to only happen when I was winning. I will give them a bit more time and hopefully it will get resolved without escalation. I’ve never been blocked by a bookmaker site before so found it very odd.
I understand, that it may seem more like a bad intention to you. Still, in order to process the withdrawal, the KYC must be completed, sometimes this verification is triggered for a different reason. If you get the impression that you need help, feel free to submit a complaint, please.
You can also keep us updated.
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