Jeg var meget optimistisk med hensyn til Casino Guru, da jeg først registrerede mig og indgav en klage. Jeg havde virkelig troet, at dette måske ville være en anden proces end de standard tilknyttede finansierede websteder, der bruger klager som en marketingtaktik, men det ser ud til at være tilfældet.
For at være retfærdig synes jeg, det betyder noget for hvem du indbringer klagen mod.
Lad mig forklare. Min klage er "åben" og kan findes her:
https://casino.guru/mbitcasino-player-s-attempt-to-close-the-account
Den ene ting, der gør min klage unik fra alle andre klager? Det er den eneste, hvor alle oplysningerne gøres private / censurerede,
Selv mine opfølgningsindlæg er private, hvilket er nøjagtigt det samme, som jeg har oplevet andre steder. At vente på anmeldelse er bare en anden måde at filtrere noget på, der kan forstyrre de mennesker, der betaler for dette websted.
Dette var det sidste resumé af sagen : Spilleren fra USA har forsøgt at lukke kontoen ved flere lejligheder. Desværre blev alle henvendelser ignoreret.
Da du ikke kan se indholdet af mit indlæg, forstår du muligvis ikke, hvor forvirrende det var for mig at læse. Min klage bestod af to dele, hvoraf den første var Mbit, der nægtede at anerkende mine forsøg på at lukke mine konti på grund af problem med spil.
Den anden klage, som var den største af de to, handlede om, hvordan jeg siden tilmelding til min konto i 2016 ikke vidste, at spillere fra USA ikke fik lov til at spille på deres casino. Tilmeldingsprocessen var anderledes, og de fortalte mig aldrig dette eller fik mig til at klikke på vilkår for at acceptere. Den næste uge var jeg nødt til at lave et KYC og sende mit amerikanske pas, mit Minnesota-kørekort og et screenshot af min Minnesota-IP-adresse.
Efter et stykke tid måtte jeg bekræfte min konto igen, fordi nogle oplysninger "manglede" ifølge mbit. Da jeg gik ud for at vælge USA, var det ikke på listen til min overraskelse. Jeg spurgte supporten, hvad jeg skulle gøre, da USA manglede, og de instruerede mig "at vælge ethvert andet land." Jeg har alt dette dokumenteret, hvilket er, at Mbit bryder deres licens, bryder deres egne servicevilkår og sætter mig i den tabende ende af enhver situation, da de nu argumenterer for, at jeg løj om min placering.
Eller det faktum, at Mbit er blevet et useriøst casino, nægter at svare med dokumenter, som de skal have.
Intet af dette blev nævnt overhovedet i klagen, opfølgning blev givet.
Svaret, der blev givet mig, var en kopi og indsat på et andet klagesvar, før mit kom til huggeblokken.
https://casino.guru/harry-s-casino-player-s-attempts-to-close-the-account
Hvilken vidunderlig tilknyttet finansieret tredjeparts klageside, der filtrerer de websteder, der betaler dem mere end de andre. Dette tog dig fire dage at komme til denne konklusion? For ikke at læse klagen og bare kopiere / indsætte og skjule oplysningerne om mit indlæg eller følge op for resten af brugerne?
Jeg fik også at vide, at fordi Mbit blokerede min konto, at de nu skulle afvise min klage. Spekulerer på, hvorfor alle disse klager er i stand til at komme videre, selvom de blev blokeret.
https://casino.guru/bet365-casino-it-player-s-account-has-been-blocked
https://casino.guru/black-diamond-casino-player-s-account-has-been-blocked-3
https://casino.guru/unibet-casino-uk-player-s-account-has-been-suspended
https://casino.guru/slotty-slots-casino-player-s-account-has-been-blocked
Jeg ville have nogen til at hjælpe med at mægle og åbne samtalen mellem dette casino, men det er klart, at mit indlæg igen bliver beskyttet mod folk, der ser det, da andre interesser spiller.
Heldigvis har jeg allerede fulgt protokollen meget nøje, som Antillephone NV kræver, og efter at have tjekket alle kravene, og det faktum, at Mbit ikke vil reagere, indgav jeg en officiel klage, der blev accepteret mod Mbit Casino.
Jeg uploader dette til Pastebin, da de sandsynligvis vil forbyde mig kort efter udstationering, hvad der måske er den første, ærlige anmeldelse på dette websted.
Du er velkommen til at sende en besked til mig på mumblesmountain@gmail.com, hvis du vil have en fuld kopi af min rapport, så du kan se, hvor fornærmende et svar dette var at modtage fra dem.
Ligesom Mbit gjorde med mine forsøg på at lukke min konto fra problemspil, valgte Casino Guru at ignorere alle sektionerne i min klage, der
1) Leveret faktiske beviser via skærmbilleder
2) Gjort Mbit til at ligne det useriøse casino, som de har valgt at opføre sig som
3) Påvirker deres tilknyttede indtjening.
Pastebin-kopi af dette indlæg: https://pastebin.com/2rNtt6qq
E-mail: mumblesmountain@gmail.com
I was very optimistic about Casino Guru when I first registered and filed a complaint. I had genuinely believed that maybe this would be a different process than the standard affiliate-funded sites that use complaints as a marketing tactic, but this seems to be the case.
To be fair, I think it matters on who you are bringing the complaint against.
Let me explain. My complaint is "open" and can be found here:
https://casino.guru/mbitcasino-player-s-attempts-to-close-the-account
The one thing that makes my complaint unique from every other single complaint? It is the only one where all of the information is made private/censored,
Even my follow up posts are private, which is exactly the same thing I have experienced elsewhere. Waiting to review is just another way of filtering out anything that could upset the people who pay for this site.
This was the final case summary: The player from United States has tried to close the account on several occasions. Unfortunately, all inquiries were ignored.
Since you cannot see the contents of my post, you may not understand how confusing this was for me to read. My complaint was two parts, the first being Mbit refusing to acknowledge my attempts to close my accounts due to problem gambling.
The second complaint, which was the bigger of the two, was about how since signing up for my account in 2016, I did not know that players from the United States were not allowed to play at their casino. The sign up process was different, and they never told me this, or had me click terms to agree to. The next week, I had to do a KYC, and send in my United States passport, my Minnesota drivers license, and a screenshot of my Minnesota IP address.
After a while, I had to re-verify my account, because some information "was missing" according to mbit. When I went to select the United States, it was not on the list to my surprise. I asked the support what to do, since the US was missing, and they instructed me "to choose any other country." I have all of this documented, which is Mbit breaching their license, breaching their own terms of service, and putting me in the losing end of every situation since they now would argue I lied about my location.
Or the fact that Mbit has become a rogue casino, refuses to respond with documents they are required to have.
None of this was mentioned at all in the complaint follow up this was given.
The response given to me was a copy and pasted to another complaint response before mine made it to the chopping block.
https://casino.guru/harry-s-casino-player-s-attempts-to-close-the-account
What a wonderful affiliate-funded third party complaint site, that filters out the sites that pay them more than the others. This took you four days to come to this conclusion? To not read the complaint and just copy/paste and hide the information of my post or follow up from the rest of the users?
I was also told that because Mbit blocked my account, that now they would have to reject my complaint. Wonder why all these complaints are able to move forward, even though they were blocked.
https://casino.guru/bet365-casino-it-player-s-account-has-been-blocked
https://casino.guru/black-diamond-casino-player-s-account-has-been-blocked-3
https://casino.guru/unibet-casino-uk-player-s-account-has-been-suspended
https://casino.guru/slotty-slots-casino-player-s-account-has-been-blocked
I wanted someone to help mediate and open the conversation between this casino, but it is clear that my post will be once again shielded from people seeing it, as other interests are at play.
Luckily I already have followed the protocol very carefully that Antillephone NV requires, and after checking off all the requirements, and the fact that Mbit won’t respond, I filed an official complaint that was accepted against Mbit Casino.
I am uploading this to Pastebin since they will probably ban me shortly after posting, what might be the first, honest review on this site.
Feel free to message me on at mumblesmountain@gmail.com if you would like a full copy of my report, so you can see just how insulting of a response this was to receive from them.
Just like Mbit did with my attempts to close my account from problem gambling, Casino Guru chose to ignore all the sections of my complaint that
1) Provided factual, evidence via screenshots
2) Made Mbit look like the rogue casino that they have chosen to act like
3) Affect their affiliate earnings.
Pastebin Copy of this Post: https://pastebin.com/2rNtt6qq
Email: mumblesmountain@gmail.com
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