Paston vil ikke lade dig hæve penge

Hej. I fredags indbetalte jeg i Pastón, og jeg fik en præmie på 600 euro, som jeg ville hæve. De har suspenderet min konto, og de siger, at den er under undersøgelse. Har nogen løst det? Hvad skal jeg gøre?

Hello, was your account already verified, please? It means that today it is one week since you have asked for your withdrawal, am I right? Just for your information,  we allow casinos 14 full days to proceed with the KYC and withdrawal. Have you contacted casino via live chat or email to be informed with more details regarding your situation? If not, I would do that first. In case you don't receive any information from them within next week, please inform us.