Pengene er ikke ankommet.

Jeg foretog adskillige indbetalinger, som altid gik igennem (€1.360). Til sidst overførte jeg de sidste €1.000 til slimking5.com. Pengene blev hævet fra min bankkonto, men ikke krediteret min spillerkonto. Jeg talte med supporten, og de sagde, at det kunne tage et stykke tid. Så forklarede jeg, at jeg var i en meget dårlig forfatning og ville have mine penge tilbage! De blokerede derefter min konto, og nu er mine €1.000 simpelthen væk. Jeg er knust 😩 Er der noget, jeg kan gøre? Jeg ville sætte pris på alle nyttige svar.

Support siger:

For at være fuldstændig transparent over for dig: Jeg har gennemgået din kontohistorik og kan se, at der tidligere er fremsat udtalelser, der har udløst vores procedurer for ansvarligt spil. Derfor er din konto blevet indespærret som en beskyttelsesforanstaltning i overensstemmelse med vores vilkår og betingelser og politik for ansvarligt spil. 🔒

Jeg kan dog ikke ophæve eller omgå disse restriktioner fra min side. På nuværende tidspunkt vil kontoen forblive begrænset, mens sagen behandles som en del af processen for ansvarligt spil.

Hello, I understand your concern. I see there are some active measures the casino applies to help players stay within control, and the truth is that depositing a significant sum within a short period of time can be one of them. Based on what you wrote, I assume the matter has not been closed, and the casino is going to inform you about the deposit involved, which may also provide more regarding the frozen account. Or do you have any statement indicating that the money involved will not be returned, please?

Hej, de sagde ikke med sikkerhed, om pengene ville blive refunderet! Jeg håber, jeg får mine penge tilbage, ellers bliver jeg ruineret.

Hello, I am sorry to hear that. But, realistically, we need to look into the matter further. For example, when it comes to the forum, I'm not familiar with the full context, and, as I previously stated, if there are no direct indications that the casino will not return the problematic deposit, we need to wait for more information. Perhaps answering my question would be helpful.

You see, we offer a free complaint feature to players in similar situations, which is focused on gathering and comparing facts.

II recommend that we stay in touch to discuss what the casino actually does in the coming days. Meanwhile, you can read about these complaints:

https://casino.guru/guide/how-we-resolve-casino-complaints

What do you now think?

Okay, det gør jeg, tak.

Ok, thank you. I'll do my best to check on you Monday, while in the meantime you let me know if something new has arisen.

Okay, tak, det gør jeg, når der er noget nyt.

Opdatering:

Kontoen er åbnet, og pengene er der. Mange tak for din hjælp.

Hey, I'm glad it's over; enjoy the money! Sometimes the account closure is really just part of the withdrawing check, but I understand that it's not something one can easily accept. 🙂

Falsk Casino!!!!

Dette er ikke et spil!!!!

Jeg har ventet på en udbetaling i en måned nu, og uden held!

Konstant kun en AI-bot i chatten og uden held!!! Jeg var nødt til at bekræfte min konto 10 gange og har stadig ikke modtaget nogen penge.

Alright, just to make sure we’re talking about the same casino, could you please clarify which one you mean? Is it Slim King Casino, or a different one?

You mentioned that you’ve had to go through verification around ten times, which sounds like quite a lot. Does that mean your account is now fully verified, or is there still something missing or something the casino keeps asking you to provide again and again?

If you’ve already been waiting for your money for more than a month, whether the delay is related to KYC or simply because the withdrawal process is taking unusually long, I think submitting a complaint with us would be a reasonable next step. A delay of over a month is certainly not something I would consider normal.

Do you think that would be a suitable option for you?